Realising the benefits of the Service NSW initiative

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    17 Feb 2016 1. Executive Summary
    Planning for the Service NSW initiative (the initiative) commenced in June 2012 with the objective to improve customer services and cost efficiency by rationalising 394 shop fronts ...
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    2. Recommendations
    Service NSW should, by June 2016: 1. Submit a report to the Expenditure Review Committee (ERC) which: 1.1. explains the changes made to the proposed scope, outputs, timing, benefit ...
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    3. Key Findings
    There are weaknesses in both business cases used to implement the SNSW initiative. Anticipated savings, benefits and measures were not clearly defined in either business case. The ...
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    4. Appendices
    A list of appendices contained in this report.
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