Auditor-General's Reports to Parliament

    Latest Reports

    Thumbnail_Transport 2017_170x170_14-12-17
    Financial
    Transport 2017
    15 Dec 2017
    The Auditor-General, Margaret Crawford released her report today on the results of the financial audits of NSW Government's Transport cluster. The report focuses on key observations and findings from the most recent financial statement audits of agencies in the Transport cluster.
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    Financial
    Education 2017
    14 Dec 2017
    The Auditor-General, Margaret Crawford released her report today on the results of the financial audits of agencies in the Education cluster. The report focuses on key observations and findings from the most recent audits of these agencies. The number of students enrolled in New South Wales public s ...
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    Performance
    Managing demand for ambulance services 2017
    13 Dec 2017
    A report released today by the Acting Auditor-General of New South Wales, Ian Goodwin, found that NSW Ambulance has introduced several initiatives over the past decade to better manage the number of unnecessary ambulance responses and transports to hospital emergency departments. However, there is n ...
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    Financial
    Industry 2017
    12 Dec 2017
    The Acting Auditor-General, Ian Goodwin, released his report today on the results of the financial audits of NSW Government entities in the Industry cluster. The report notes that TAFE NSW will continue to incur extra costs each year to produce reliable financial information due to deficiencies in i ...
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    Financial
    Family and Community Services
    8 Dec 2017
    The Acting Auditor-General, Ian Goodwin, released the report today on the Family and Community Services cluster. The report focuses on key observations and findings from the most recent audits of agencies in the cluster. The report includes a range of findings on service delivery. The Department of ...
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    Financial
    Health 2017
    5 Dec 2017
    The Acting Auditor-General, Ian Goodwin released a report today on the results of the financial audits of entities in the NSW health cluster. The report focuses on key observations and findings from the most recent audits of these entities.
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    Report on Justice 2017 - click here to read more
    Financial
    Justice 2017
    28 Nov 2017
    The Auditor-General, Margaret Crawford released her report today on law and order, and emergency services agencies. The report focuses on key observations and findings from the most recent audits of agencies in the Justice cluster. No qualified audit opinions were issued on Justice agencies' financi ...
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    Travel Policy Compliance
    23 Nov 2017
    Last year the NSW Government spent almost $250 million on travel. The government’s travel policies aim to help agencies make better travel decisions and reduce costs. The Department of Finance, Services and Innovation (DFSI) is responsible for the government’s travel policy and manages the governmen ...
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    Financial
    Central Agencies
    21 Nov 2017
    Transitioning of services to outsourced service providers can be improved - outsourcing services can lead to better outcomes, which may include lower transaction costs and improved services, but it also introduces new risks. The transition needs to be carefully managed and requires thorough planning ...
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    Performance
    Government advertising campaigns for 2015-16 and 2016-17
    2 Nov 2017
    The 'Stronger Councils, Stronger Communities' and the 'Dogs deserve better' government advertising campaigns complied with the Government Advertising Act and most elements of the Government Advertising Guidelines according to a report released today by the NSW Auditor-General, Margaret Crawford. How ...
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    Performance
    Sharing school and community facilities
    1 Nov 2017
    This audit assessed how effectively schools share facilities with each other, local councils and community groups. In making this assessment, the audit examined whether the Department of Education, has a clear policy to encourage and support facilities sharing, is implementing evidence-based stra ...
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    Financial
    State Finances
    24 Oct 2017
    The report highlights a $5.7 billion State budget surplus and continued investment in new infrastructure, in part funded by the long-term leases of Ausgrid and Endeavour Energy assets. The report also comments on key accounting matters, including the correction of some previously reported balances a ...
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    Performance
    Energy Rebates
    19 Sep 2017
    The Department of Planning and Environment provides more than $245 million in energy rebates to around 27 per cent of NSW households.
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    Performance
    Palliative Care
    17 Aug 2017
    NSW Health’s approach to planning and evaluating palliative care is not effectively coordinated. There is no overall policy framework for palliative and end-of-life care, nor is there comprehensive monitoring and reporting on services and outcomes. These are the main findings of a report released to ...
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    Performance
    Office of Strategic Lands
    10 Aug 2017
    The Office of Strategic Lands effectively fulfils most aspects of its defined role, according to a report released today by the Acting Auditor General of New South Wales, Ian Goodwin. However, it could do more to support strategic land planning by identifying and acquiring land for future public use ...
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    Performance
    ICT in schools for teaching and learning
    6 Jul 2017
    Information and communication technologies (ICT) are pervasive in modern life. Australian research has identified that the workforce demand for digital literacy and advanced digital skills is growing across most areas of work. There is broad agreement internationally and in Australian school systems ...
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    Performance
    Sydney road maintenance contracts
    15 Jun 2017
    In November 2013, Roads and Maritime Services (RMS) outsourced the maintenance of State roads in the Sydney region south and west zones using an innovative contracting approach called the Stewardship Maintenance Contract (SMC). The SMC links risk to reward, and uses a performance framework where out ...
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    Performance
    NorthConnex
    8 Jun 2017
    NorthConnex is a nine-kilometre tolled motorway tunnel between the M1 Pacific motorway at Wahroonga and the M2 Hills motorway at West Pennant Hills. Major construction work commenced in February 2015 and the tunnel is expected to open to traffic in late 2019. In March 2012, the M7 shareholders (al ...
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    Financial
    Universities: 2016 Audits
    6 Jun 2017
    This report analyses the results of the financial statement audits of the ten NSW universities and their controlled entities for the year ended 31 December 2016. The table below summarises key observations.
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    Performance
    Medical equipment management
    25 May 2017
    Medical equipment needs to be properly managed over its lifecycle, from planning to acquisition, operation and disposal, to ensure patient safety and quality of care. This audit assessed how well NSW hospitals managed medical equipment to meet the needs of patients.
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    Performance
    Mining rehabilitation security deposits
    11 May 2017
    This audit was undertaken when the Department of Industry, Skills and Regional Development was responsible for ensuring land disturbed by mining activities is rehabilitated in accordance with the relevant development approval, including the administration of mining rehabilitation security deposits. ...
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    Performance
    Planning for school infrastructure
    4 May 2017
    The Department of Education (Department) must provide students with a place in a government school if parents desire it. Over the next 15 years, the student population in NSW Government and non-government schools is projected to grow by 21 per cent to nearly 1.5 million students. Over 80 per cent of ...
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    Performance
    Therapeutic programs in prisons
    3 May 2017
    When a prisoner enters custody in New South Wales, there is an expectation that they will be offered therapeutic programs that reduce their risk of reoffending 1. Relative to the costs of providing them, these programs have wide-ranging benefits for prisoners and the broader community, and provide s ...
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    Performance
    Contingent workforce
    27 Apr 2017
    NSW Government agencies use contingent labour to help deliver services to the community. The NSW Public Service Commission (PSC) defines contingent labour as people employed by a recruitment agency and hired by government agencies to provide labour or services. Agencies use contingent labour to fill ...
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    Performance
    Rail Punctuality
    11 Apr 2017
    A NSW Government priority is to ‘maintain or improve reliability of public transport services over the next four years’. Punctuality is a key element of reliability, and the level of patronage is a critical factor in the ability to maintain punctuality. Increasing patronage places pressure on the le ...
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    2016 - An Overview
    30 Mar 2017
    This report focuses on key observations and common issues identified from our financial, performance and compliance audits in 2016, and identifies examples of good practice. It also looks forward to where we will focus our efforts in 2017.
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    Financial
    Members' Additional Entitlements 2016
    21 Mar 2017
    The Audit Office reviewed whether Members of NSW Parliament complied with certain requirements outlined in the Parliamentary Remuneration Tribunal’s Determination for the year ended 30 June 2016.
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    Performance
    Building the readiness of the non-government sector for the NDIS
    23 Feb 2017
    The National Disability Insurance Scheme (NDIS) is a major reform that aims to change the way disability support is provided and received. Responsibility for overseeing the system to support people with disability in New South Wales will transfer from the NSW Government to the National Disability In ...
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    Performance
    Assessing major development applications
    19 Jan 2017
    The Planning Assessment Commission (the Commission) is an independent body established in 2008 under the Environmental Planning and Assessment Act 1979 (the EP&A Act). It makes decisions on major development applications in New South Wales. Along with the Department of Planning and Environment (the ...
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    Financial
    Volume Thirteen 2016 Report on Education
    15 Dec 2016
    This report analyses the results of the financial statement audits of the Education cluster agencies for the year ended 30 June 2016.
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    Financial
    Volume Twelve 2016 Report on Industry, Skills, Electricity and Water
    14 Dec 2016
    This report provides parliament and other users of the Industry, Skills and Regional Development cluster agencies’ financial statements with audit results, observations, conclusions and recommendations in the following areas: • Financial Performance and Reporting • Financial Controls • Governance • ...
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    Financial
    Volume Eleven 2016 Report on Health
    8 Dec 2016
    This report analyses the results of the financial statement audits of agencies within the Health Cluster for the year ended 30 June 2016.
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    Financial
    Volume Ten 2016 Report on Planning and Environment
    6 Dec 2016
    This report analyses the results of the financial statement audits of agencies within the Planning and Environment cluster for the year ended 30 June 2016.
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    Financial
    Volume Nine 2016 Report on Transport
    1 Dec 2016
    This report analyses the results of the financial statement audits of agencies within the Transport Cluster for the year ended 30 June 2016.
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    Performance
    CBD and South East Light Rail Project
    30 Nov 2016
    The Central Business District and South East Light Rail (CSELR) project is a large public transport infrastructure project. Its current estimated capital cost is $2.1 billion in 2014 dollars, excluding finance, operation and maintenance costs. The project has attracted much public interest and has e ...
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    Financial
    Volume Eight 2016 Report on Premier and Cabinet
    29 Nov 2016
    This report analyses the results of the financial statement audits of the Premier and Cabinet cluster agencies for 2015–16. The table below summaries key observations.
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    Financial
    Volume Seven 2016 Report on Justice
    24 Nov 2016
    This report analyses the results of the financial statement audits of Justice cluster agencies for the year ended 30 June 2016. The table below summarises key observations and recommended actions.
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    Financial
    Volume Six 2016 Report on Family and Community Services
    17 Nov 2016
    This report analyses the results of the financial statement audits of the 13 Family and Community Services cluster agencies for the year ended 30 June 2016. This report provides Parliament and other users of the Family and Community Services cluster agencies’ financial statements with audit results, ...
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    Financial
    Volume Five 2016 Report on Finance, Services and Innovation incl. Insurance
    10 Nov 2016
    This report provides parliament and other users of the Finance, Services and Innovation cluster agencies’ financial statements with audit results, observations, conclusions and recommendations in the following areas: • Financial Performance and Reporting • Financial Controls • Governance • Service D ...
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    Special report: Fraud Survey
    10 Nov 2016
    This report provides a snapshot of fraud in the NSW public sector and an analysis of agencies’ fraud controls against the Audit Office of New South Wales’ Fraud Control Improvement Kit. It also outlines a typical profile of a perpetrator of fraud in the NSW public sector.
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    Performance
    Implementation of NSW Government’s program evaluation initiative
    3 Nov 2016
    Government services, in areas such as public order and safety, health and education, are delivered by agencies through a variety of programs. In 2016 17, the NSW Government estimated that it will spend around $73.3 billion on programs to deliver services.
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    Performance
    Government Advertising 2015-16
    27 Oct 2016
    In NSW, the Government Advertising Act 2011 requires government advertising campaigns with a likely expenditure of over $50,000 to be independently peer reviewed before they can be launched. Seventy-four campaigns were peer reviewed in 2015–16.
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    Special report: Agency compliance with the GIPA Act
    20 Oct 2016
    This report outlines the results of our review of a selection of 13 agencies' compliance with the requirements of Part 3 Division 5 of the Government Information (Public Access) Act 2009 (the GIPA Act).
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    Performance
    Preventing and managing worker injuries
    13 Oct 2016
    Emergency services workers are often required to deal with dangerous situations and attend traumatic scenes. This puts them at greater risk of injury and illness than other public sector workers. Comprehensive training, health promotion and injury prevention programs help mitigate this risk and redu ...
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    Financial
    Volume Four 2016 Report on State Finances
    6 Oct 2016
    This report analyses the results of the financial statement audit of the Total State and General Government Sectors for the year ended 30 June 2016. The table below summarises key observations.
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    Performance
    Monitoring food safety practices in retail food businesses
    15 Sep 2016
    Under the Food Act 2003 (the Act), the NSW Food Authority (the Authority) is responsible for ensuring that food sold in New South Wales is safe and fit for human consumption. Its responsibilities cover all sectors of the food industry, including primary production, manufacturing, transport and retai ...
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    Performance
    Sale and lease of Crown land
    8 Sep 2016
    Crown land is land owned by the State of New South Wales. Some Crown land is used for public purposes like sports and recreation, while other Crown land is managed and protected for its environmental or heritage value. Crown land can also be leased, licensed or sold.
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    Performance
    Red tape reduction
    25 Aug 2016
    Red tape refers to unnecessary costs to the community, business and government resulting from poorly designed and implemented regulation. Indicators suggest that the extent of red tape nationally is significant and has increased over time. In 2015–16, the World Economic Forum ranked Australia 80 out ...
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    Financial
    Volume Three 2016 Additional Entitlements for Members of Parliament
    30 Jun 2016
    The Audit Office reviewed whether Members of NSW Parliament complied with certain requirements outlined in the Parliamentary Remuneration Tribunal’s Determination for the year ended 30 June 2015.
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    Financial
    Volume Two 2016 focusing on Universities
    2 Jun 2016
    This report analyses the results of the financial statement audits of the ten NSW universities and their controlled entities for the year ended 31 December 2015. The table below summarises key observations.
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    Performance
    Early childhood education
    26 May 2016
    The NSW Government wants all children to have access to quality early childhood education in their year before school. Access to early childhood education has been increasing in New South Wales. In 2015, 99 per cent of children in the year before school were enrolled in an education program compared ...
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    Performance
    Supporting students with disability in NSW public schools
    12 May 2016
    The Department of Education is responsible for supporting students with disability in NSW public schools. It estimates over 91,000, or around 12 per cent, need help with their learning due to disability. This may include physical or intellectual disability, or disorders affecting communication or me ...
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    Performance
    Reintegrating young offenders into the community after detention
    28 Apr 2016
    On any given day there are around 280 young people in detention in New South Wales. They include some of the most disadvantaged and vulnerable people in the community. Many are from unstable families, have poor education skills, use illicit drugs, and have suffered trauma. Studies show that the most ...
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    Performance
    Managing unsolicited proposals in New South Wales
    10 Mar 2016
    This audit examines the adequacy of governance arrangements for unsolicited proposals with reference to the NSW Government’s ‘Unsolicited Proposals: Guide for Submission and Assessment’ (the Guide). The Guide was released in January 2012 to promote engagement with the private sector in developing an ...
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    Performance
    Performance frameworks in custodial centre operations
    3 Mar 2016
    This audit assesses the effectiveness of the performance framework Corrective Services NSW (CSNSW) has in place to deliver custodial services.
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    Financial
    Volume One 2016 Areas of focus from 2015
    25 Feb 2016
    This report focuses on key observations from financial and performance audits in 2015. The findings have been broadly classified into four themes, which has informed the focus of financial and performance audits for 2016.
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    Performance
    Realising the benefits of the Service NSW initiative
    17 Feb 2016
    Planning for the Service NSW initiative (the initiative) commenced in June 2012 with the objective to improve customer services and cost efficiency by rationalising 394 shop fronts, 8,000 phone numbers and over 800 government web pages that citizens and businesses use to access NSW government servic ...
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    Performance
    Franchising of Sydney Ferries Network services
    4 Feb 2016
    Scheduled ferry services on the Sydney Ferries Network are provided under the Ferry System Contract managed by Transport for NSW (TfNSW). Harbour City Ferries (HCF), a partnership between Transdev and Broadspectrum, has been operating ferry services under this contract since 28 July 2012.
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    Performance
    Public sector management reforms
    28 Jan 2016
    This audit examines how well the NSW Public Service Commission (PSC) is implementing public sector management reforms. The audit focuses on the support and guidance the PSC has given to agencies, monitoring and reporting of the progress in implementing reforms, and the long term benefits of reforms
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    Performance
    Government assistance to industry
    17 Dec 2015
    The audit assessed whether the former Department of Trade and Investment, Regional Infrastructure and Services (DTIRIS) could demonstrate that its assistance to industry was effective. The audit was restricted to direct industry assistance and did not cover tax concessions or regulatory assistanc ...
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    Performance
    Mental health post-discharge care
    17 Dec 2015
    The audit assessed how well NSW Health and Local Health Districts provide follow-up care for mental health consumers within seven days of being discharged from public mental health units.
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    Financial
    Volume Thirteen 2015 Electricity
    15 Dec 2015
    This report sets out the results of the financial statement audits of the NSW Government electricity businesses and their controlled entities for the year ended 30 June 2015.
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    Financial
    Volume Twelve 2015 Part One Trade & Invest and TAFE
    15 Dec 2015
    This report analyses the results of the financial statement audits of agencies within the Department of Trade and Investment, Regional Infrastructure and Services (DTIRIS) cluster for the year ended 30 June 2015.
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    Financial
    Volume Twelve 2015 Part Two Water
    15 Dec 2015
    This report analyses the results of the financial statement audits of water utilities for the year ended 30 June 2015.
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    Financial
    Volume Eleven 2015 Education and Communities
    9 Dec 2015
    The number of students enrolled in NSW public schools has increased by over 21,000 during the past five years taking total enrolments in 2014 to 763,698.
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    Financial
    Volume Ten 2015 Health
    8 Dec 2015
    This report analyses the results of the financial statement audits of the Health cluster entities for the year ended 30 June 2015.
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    Financial
    Volume Nine 2015 Planning and Environment
    3 Dec 2015
    This report analyses the results of the financial statement audits of the 29 agencies in the Planning and Environment cluster for the year ended 30 June 2015.
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    Financial
    Volume Eight 2015 Family and Community Services
    26 Nov 2015
    This report analyses the results of the financial statement audits of the ten Family and Community Services cluster agencies for the year ended 30 June 2015.
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    Financial
    Volume Seven 2015 Part Two Emergency Services
    24 Nov 2015
    This report analyses the results of the financial statement audits of the NSW Government emergency service agencies and their associated entities for the year ended 30 June 2015.
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    Financial
    Volume Seven 2015 Part One Law and Order
    24 Nov 2015
    This report analyses the results of the financial statement audits of law and order agencies in the Justice cluster for the year ended 30 June 2015.
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    Financial
    Volume Six 2015 Transport
    19 Nov 2015
    This report analyses the results of the financial statement audits of agencies within the Transport Cluster for the year ended 30 June 2015.
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    Financial
    Volume Five 2015 Premier and Cabinet
    17 Nov 2015
    This report provides Parliament and other users of the Premier and Cabinet cluster agencies’ financial statements with an analysis of the results and key observations in Financial Performance and Reporting, Financial Controls, Governance and Service Delivery.
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    Performance
    Activity Based Funding Data Quality
    4 Nov 2015
    This audit examines whether the implementation of Activity Based Funding by NSW Health is supported by sound data quality governance. The audit focuses on data quality governance and the adequacy of support structures.
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    Financial
    Volume Four 2015 Treasury and State Finances
    15 Oct 2015
    The Public Finance and Audit Act 1983 requires the Treasurer to prepare and submit consolidated financial statements for the NSW General Government and Total State Sectors to the Auditor-General. After the financial statements have been audited, the Treasurer presents them to Parliament and the Audi ...
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    Performance
    Albert 'Tibby' Cotter Walkway
    17 Sep 2015
    The Albert ‘Tibby’ Cotter Walkway (Walkway) crosses over Anzac Parade in Moore Park and was operational for the 2015 Cricket World Cup at the Sydney Cricket Ground (SCG). The Walkway’s primary function is to cater for event patrons in the precinct. It also aims to improve suburban connections for ot ...
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    Performance
    Community housing
    16 Sep 2015
    Community housing offers secure, affordable, long-term rental housing for people on low to moderate incomes with a housing need. Community housing properties are managed by non-government organisations, which are known as community housing providers. It is one of three ways in which social housing i ...
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    Performance
    Sydney Metropolitan Bus contracts
    9 Sep 2015
    Sydney’s metropolitan bus services play an essential role in helping people to access work, education, shopping, health services, as well as social, cultural and recreational activities. They also help reduce traffic congestion and pollution.
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    Performance
    Transferring out-of-home care to non-government organisations
    2 Sep 2015
    The Department of Family and Community Services (the Department) provides out-of-home care to around 17,500 children in New South Wales. Of these, around 13,000 children are in statutory out-of-home car
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    Performance
    Identifying productivity in the public sector
    16 Jul 2015
    The aim of this audit was to examine selected areas of government activity to see if sufficient information was available to identify and assess changes in productivity. The following six activities in five agencies were examined: primary and secondary school education (the Department of Education a ...
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    Performance
    Efficiency and effectiveness in tax collection
    25 Jun 2015
    While there is performance data and qualitative information that enables assessment of some aspects of the Office of State Revenue’s (OSR) tax collection activities, it is difficult to make a confident overall assessment of efficiency and effectiveness. This is not a problem unique to OSR, as rev ...
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    Financial
    Volume Three 2015 Additional Entitlements for Members of Parliament
    24 Jun 2015
    The aim of this audit was to assess agency processes for implementing performance audit recommendations. We used key elements of the Audit Office’s ‘Better Practice Checklist for Monitoring and Reporting on Performance Audit Recommendations’ to assess agencies’ performance. We also sought to identif ...
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    Performance
    Implementing performance audit recommendations
    24 Jun 2015
    The aim of this audit was to assess agency processes for implementing performance audit recommendations. We used key elements of the Audit Office’s ‘Better Practice Checklist for Monitoring and Reporting on Performance Audit Recommendations’ to assess agencies’ performance. We also sought to identif ...
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    Performance
    Government Advertising 2015
    22 Jun 2015
    This audit assessed how well government advertising and other communication activities are being managed. Our report answers two questions - 1. Did Destination NSW (DNSW) and the Sydney Opera House (SOH) carry out their government advertising activities, in relation to selected advertising campaig ...
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    Financial
    Volume Two 2015 focusing on Universities
    28 May 2015
    Generally, NSW universities are in a sound financial position, but average operating margins are falling and operating expenditure is growing faster than operative revenue. The university sector’s average operating margin fell from 6.6 per cent in 2013 to 4.8 per cent in 2014 and combined operating ...
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    Performance
    Large Construction Projects
    7 May 2015
    The independent assurance given to the NSW government and sponsor agencies on the viability of large capital projects throughout their lifecycle is inadequate. Government policy is regularly not followed and not properly communicated to those responsible for implementing such policy.
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    Performance
    Country Towns Water Supply and Sewerage Program
    4 May 2015
    The country towns water supply and sewerage program has effectively promoted adoption of better management practices by local water utilities but will not achieve its objective of eliminating the water supply and supply sewerage infrastructure backlog in urban areas of country New South Wales.
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    Performance
    Managing length of stay and unplanned readmissions in NSW public hospitals
    23 Apr 2015
    NSW Health has achieved considerable success over recent years in reducing average length of stay, despite increasing pressure on hospital admissions by older and chronically ill patients. This success has been driven by changes in the way health services are delivered, such as the......
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    Financial
    Volume One focusing on themes from 2014
    20 Feb 2015
    This report focuses on key observations and recommendations from financial and performance audits in 2014. The observations and recommendations have been reported to Parliament and other stakeholders, including relevant Ministers and those charged with the governance of individual agencies. The find ...
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