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Search filters applied: 2016 AND service delivery .

Published

Actions for Implementation of the NSW Government’s program evaluation initiative

Implementation of the NSW Government’s program evaluation initiative

Industry
Justice
Planning
Premier and Cabinet
Treasury
Environment
Financial reporting
Internal controls and governance
Management and administration
Risk
Service delivery
Shared services and collaboration
Workforce and capability

The NSW Government’s ‘program evaluation initiative’, introduced to assess whether service delivery programs achieve expected outcomes and value for money, is largely ineffective according to a report released today by NSW Auditor-General, Margaret Crawford. Government services, in areas such as public order and safety, health and education, are delivered by agencies through a variety of programs. In 2016–17, the NSW Government estimates that it will sp

Published

Actions for Early childhood education

Early childhood education

Education
Compliance
Information technology
Management and administration
Project management
Regulation
Risk
Service delivery
Workforce and capability

Enrolments in quality early childhood education programs in New South Wales are increasing but are below the national benchmark, according to a report released today by the NSW Auditor-General, Margaret Crawford. Ninety-five per cent of children should be enrolled in at least 600 hours in the year before school, but according to the latest NSW figures 77 per cent of children were enrolled in quality early childhood education programs. This 2015 figure i

Published

Actions for Supporting students with disability in NSW public schools

Supporting students with disability in NSW public schools

Education
Information technology
Management and administration
Service delivery
Workforce and capability

The Department of Education is doing a reasonable job in managing how well students with disability transition to a new school and supporting teachers to improve these students’ educational outcomes, according to a report released today by the NSW Auditor-General, Margaret Crawford. The level of support provided to students with disability can vary between schools. This is partly due to cultural resistance in some schools and teachers not always having

Published

Actions for Performance frameworks in custodial centre operations

Performance frameworks in custodial centre operations

Justice
Management and administration
Risk
Service delivery

The effectiveness of Corrective Services NSW’s performance framework is limited because organisational key performance indicators (KPIs) do not cascade to public correctional centres, according to a report released today by the Acting New South Wales Auditor-General, Tony Whitfield. 'As a result, individual public correctional centres could not be assessed on how well they are contributing to overall Corrective Service objectives, and it is difficult to

Published

Actions for Realising the benefits of the Service NSW initiative

Realising the benefits of the Service NSW initiative

Whole of Government
Information technology
Internal controls and governance
Management and administration
Project management
Service delivery
Shared services and collaboration

The current benefits realisation approach for Service NSW needs to improve so benefits and savings can be effectively measured, reported and realised, according to a report released today by the NSW Acting Auditor-General, Tony Whitfield. Customers are finding that Service NSW provides a convenient and practical way to access all government transaction services.   Parliamentary reference - Report number #266 - released 17 February 2016

Published

Actions for Franchising of Sydney Ferries Network services

Franchising of Sydney Ferries Network services

Transport
Procurement
Service delivery

Franchising services on the Sydney Ferries Network was justified, and Transport for NSW’s management of the franchise has been largely effective according to a report released today by the NSW Acting Auditor-General, Tony Whitfield. 'Franchising has resulted in cost savings, good service performance, and effective risk transfer from government to the private sector operator', said Mr Whitfield.   Parliamentary reference - Report number #265 - released