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Search filters applied: 2013, 2010 AND cyber security, infrastructure, service delivery, shared services and collaboration .

Published

Actions for Volume Ten 2013 focusing on Health

Volume Ten 2013 focusing on Health

Health
Asset valuation
Financial reporting
Information technology
Infrastructure
Internal controls and governance
Management and administration
Project management
Risk
Shared services and collaboration

Unqualified opinions were issued for all agencies audited in the following report. Some of the reports findings include: Most cultural bodies rely heavily on government grants to fund services The Sydney Opera House Trust earns most of its revenue from commercial operations Less than half of the 2014-16 service agreements between HealthShare NSW and its customers have been signed. HealthShare NSW and health entities should finalise their 20

Published

Actions for Volume Seven 2013 focusing on Superannuation and Insurance

Volume Seven 2013 focusing on Superannuation and Insurance

Finance
Treasury
Compliance
Cyber security
Information technology
Management and administration
Procurement
Project management
Shared services and collaboration

Unqualified audit opinions were issued on the NSW Government controlled insurance and compensation entities’ 30 June 2013 financial statements, except the NSW Self Insurance Corporation (SICorp). SICorp’s audit opinion was qualified due to non-compliance with Australian Accounting Standards applicable to general insurance contracts. The auditor’s reports drew attention to the significant uncertainty in estimating outstanding claims liabilities of $14.0 b

Published

Actions for Reducing Ambulance Turnaround Time at Hospitals

Reducing Ambulance Turnaround Time at Hospitals

Health
Compliance
Management and administration
Service delivery

NSW Health has put in place initiatives to reduce the time ambulance crews have to wait at a hospital before they are able to leave and attend to other calls. Despite these actions, ambulance crews are waiting longer at NSW hospitals. Crews now wait on average nearly 32 minutes at a hospital before handing over a patient, up from about 24 minutes seven years ago.   Parliamentary reference - Report number #233 - released 24 July 2013

Published

Actions for Managing Operating Theatre Efficiency for Elective Surgery

Managing Operating Theatre Efficiency for Elective Surgery

Health
Compliance
Management and administration
Service delivery

Waiting times for elective surgery will continue to increase if NSW Health does not improve its management of operating theatres. On the positive side NSW public hospitals are performing more elective surgery than in previous years and are treating patients substantially within national clinical timeframes. However, more operations will be needed as targets are getting tighter and demand is growing.   Parliamentary reference - Report number #232 - rele

Published

Actions for Management of Historic Heritage in National Parks and Reserves

Management of Historic Heritage in National Parks and Reserves

Planning
Environment
Infrastructure
Management and administration

The National Parks and Wildlife Service is spreading its resources too thinly, running the risk that the heritage significance of important assets will eventually be lost.   Parliamentary reference - Report number #230 - released 29 May 2013

Published

Actions for Volume One 2013 focusing on themes from 2012

Volume One 2013 focusing on themes from 2012

Whole of Government
Asset valuation
Compliance
Financial reporting
Fraud
Information technology
Internal controls and governance
Management and administration
Procurement
Project management
Regulation
Shared services and collaboration
Workforce and capability

This overview summarises the significant findings included in my 2012 financial audit report, volumes three to eleven, and highlights NSW agencies’ overall achievements and challenges. The overview summarises key themes and messages arising from these audits to help readers understand common findings. Agencies and their audit and risk committees can use the overview to self-assess and identify issues that may be relevant to their organisations. It found

Published

Actions for Volume Eight 2010 focus on Law and Order and Emergency Services

Volume Eight 2010 focus on Law and Order and Emergency Services

Justice
Internal controls and governance
Management and administration
Project management
Risk
Service delivery
Workforce and capability

The report includes comments on his financial audits of NSW Government emergency services and law and order agencies for 2009-10. The audits of these agencies’ financial reports for the year ended 30 June 2010 each resulted in an unqualified Independent Auditor’s Report. Significant backlog in victims’ compensation claims The Department of Justice and Attorney General paid $63 million in compensation to victims of crimes but only received $4.2 million fr

Published

Actions for Electronic Information Security

Electronic Information Security

Whole of Government
Cyber security
Internal controls and governance
Risk

The Government is not able to provide assurance that it is safeguarding its holdings of sensitive personal information because its policy has not been properly implemented. This is likely to remain the case until there are clear, mandatory, minimum standards that agencies sign up to, and scrutiny of performance against these standards is strengthened.   Parliamentary reference - Report number #207 - released 20 October 2010

Published

Actions for Access to Overnight Centre-Based Disability Respite

Access to Overnight Centre-Based Disability Respite

Community Services
Management and administration
Service delivery

We found that ADHC is providing and funding more respite to help people with disabilities and their carers. The number of people using respite centres increased by 20 per cent between 2006-07 and 2008-09 from 2,769 to 3,326. Both NGOs and carer organisations told us that ADHC had improved the management of respite.   Parliamentary reference - Report number #200 - released 5 May 2010

Published

Actions for Improving the Performance of Metropolitan Bus Services

Improving the Performance of Metropolitan Bus Services

Transport
Internal controls and governance
Management and administration
Procurement
Service delivery

The 2004 Review of Bus Services in NSW always envisaged that there would be a transition period as the new bus contracts were introduced. NSWTI has developed and implemented the new arrangements, and pursued a range of new initiatives including the network improvement program, strategic corridors and uniform bus fares and concessions. The new contracts provided for a performance management regime to hold operators accountable. But this is still being dev