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Reports

Search filters applied: 2004, 1999 AND infrastructure, regulation, service delivery, shared services and collaboration .

Published

Actions for Shared Corporate Services: Realising the Benefits

Shared Corporate Services: Realising the Benefits

Whole of Government
Internal controls and governance
Shared services and collaboration

Under appropriate conditions, shared service arrangements are a proven method for obtaining significant cost savings from productivity improvements and economies of scale. Benefits realised in NSW from shared services are significantly below what was expected. At June 2003 general government agencies had achieved savings of $13.6 million, or 5 per cent, of projected accumulated savings of $297 million to be achieved by 2006. Implementation costs are esti

Published

Actions for Home Care Service

Home Care Service

Community Services
Management and administration
Service delivery

We recognise that Home and Community Care Services (HCS) operates in an increasingly difficult and changing environment. However, HCS does not have the capacity to meet these needs. Currently at least 50 per cent of those eligible to receive a service will miss out. Under the current system, there are inequities in service delivery. The ability to receive a service depends on when the applicant calls, where they live and if this coincides with service ho

Published

Actions for Transporting and Treating Emergency Patients

Transporting and Treating Emergency Patients

Health
Service delivery
Shared services and collaboration

This audit follows our earlier studies on ambulance response times, on waiting times for elective (i.e. non-urgent) surgery and on the ‘Code Red’ status of hospital emergency departments. Those audits indicated that matching resources to the ever-increasing numbers of people seeking emergency treatment was certainly an issue, but not the only issue. We found that problems were also occurring at the ‘interface’ between different parts of the health system

Published

Actions for Planning for road maintenance

Planning for road maintenance

Transport
Infrastructure
Management and administration
Project management

The Audit Office is of the opinion that the RTA is taking positive steps in planning for road maintenance and in many instances follows better practice. There are, however, some important improvements which need to be implemented in order to enhance the efficiency and effectiveness of that function.   Parliamentary reference - Report number #69 - released 1 December 1999

Published

Actions for Enforcement of street parking

Enforcement of street parking

Justice
Management and administration
Regulation
Service delivery

The Audit Office is of the opinion that the arrangements for the enforcement of parking are not as efficient and effective as they could be and should be reviewed. Accountability of the enforcement role needs to be improved. Currently there is minimal monitoring of the success or otherwise of the enforcement function. There is a need to address and assign more closely the current responsibilities for enforcement arrangements between the Police Service a

Published

Actions for Administrative arrangements

Administrative arrangements

Universities
Internal controls and governance
Management and administration
Service delivery

The Audit Office is of the opinion that cost of administration at the University of Western Sydney is unnecessarily high and could be reduced. In addition, its approach to administration can place barriers in the way of potential students and other users of the University. To its credit, the University has recognised that administrative costs are high and is developing plans to reduce those costs. The Audit Office considers that there is now an urgent ne

Published

Actions for Complaints and review processes

Complaints and review processes

Justice
Management and administration
Service delivery

The Audit Office found no evidence that the Office of the Protective Commissioner (OPC) or the Office of the Public Guardian (OPG) decisions in respect of cases reviewed were flawed, but areas needing improvement were identified.  Currently there is no simple, inexpensive external appeal mechanism available to challenge or review decisions of OPC/OPG. Appeals are available to the Supreme Court. However, this seems to be widely regarded as intimidating,

Published

Actions for Management of Court waiting times

Management of Court waiting times

Justice
Management and administration
Service delivery

The audit found that the court system in NSW does not possess a comprehensive management framework and, with some exception in relation to the District Court, there is a distinct lack of any reporting system in a management sense. There is little evidence of realistic objectives, forward plans, or clear definition of responsibilities for performance, and there have been few reviews of performance. There is no assessment of waiting time performance in rel