Reports
Actions for Volume Seven 2012 focusing on Law, Order and Emergency Services
Volume Seven 2012 focusing on Law, Order and Emergency Services
Since the Victims’ Compensation Scheme started in 1989, $1.6 billion has been paid to victims of crime, but only $57.4 million or nearly four per cent has been recovered from convicted offenders. The remaining 96 per cent has been funded by the taxpayer.
Actions for Volume Five 2012 focusing on superannuation, compensation and housing
Volume Five 2012 focusing on superannuation, compensation and housing
The NSW Government’s defined benefit superannuation funds have had positive returns for the last three years. However, the returns fell significantly in 2011-12. Global economic conditions led to substantial volatility and uncertainty in markets creating challenges for superannuation funds’ trustees.
Actions for Volume One 2012 focusing on themes from 2011
Volume One 2012 focusing on themes from 2011
The following overview of audits from 2011 found agency restructures significantly impacted agency financial reporting processes, agencies are having difficulty establishing and enforcing compliance with their own policies and procedures, agencies experienced problems complying with regulations and providing adequate documentation to support their financial statements, the poor quality of some financial statements with 1,256 misstatements identified, 540 so significant they had to be corrected, deficiencies in information security exist across many agencies, computer system disaster recovery plans for financial systems not existing or outdated, do not align with agencies’ business recovery requirements, do not properly identify and assess critical systems and processes and testing is incomplete.
Actions for Managing IT Services Contracts
Managing IT Services Contracts
Neither agency (NSW Ministry of Health and NSW Police Force) demonstrated that they continued to get value for money over the life of these long term contracts or that they had effectively managed all critical elements of the three contracts we reviewed post award. This is because both agencies treated contract extensions or renewals as simply continuing previous contractual arrangements, rather than as establishing a new contract and financial commitment. Consequently, there was not a robust analysis of the continuing need for the mix and quantity of services being provided or an assessment of value for money in terms of the prices being paid.
Parliamentary reference - Report number #220 - released 1 February 2012
Actions for Enforcement of street parking
Enforcement of street parking
The Audit Office is of the opinion that the arrangements for the enforcement of parking are not as efficient and effective as they could be and should be reviewed. Accountability of the enforcement role needs to be improved. Currently there is minimal monitoring of the success or otherwise of the enforcement function.
There is a need to address and assign more closely the current responsibilities for enforcement arrangements between the Police Service and councils. There is also a need to articulate more clearly the objectives to be achieved from the legislation and their relative priorities.
Parliamentary reference - Report number #68 - released 24 November 1999
Actions for Complaints and review processes
Complaints and review processes
The Audit Office found no evidence that the Office of the Protective Commissioner (OPC) or the Office of the Public Guardian (OPG) decisions in respect of cases reviewed were flawed, but areas needing improvement were identified.
Currently there is no simple, inexpensive external appeal mechanism available to challenge or review decisions of OPC/OPG. Appeals are available to the Supreme Court. However, this seems to be widely regarded as intimidating, inappropriate to the nature of the matters involved, time consuming and expensive. The need for a simpler, quicker and more accessible external review mechanism is the most crucial issue identified by The Audit Office in this audit.
Parliamentary reference - Report number #66 - released 28 September 1999
Actions for Management of Court waiting times
Management of Court waiting times
The audit found that the court system in NSW does not possess a comprehensive management framework and, with some exception in relation to the District Court, there is a distinct lack of any reporting system in a management sense. There is little evidence of realistic objectives, forward plans, or clear definition of responsibilities for performance, and there have been few reviews of performance. There is no assessment of waiting time performance in relation to other measures of court performance.
Whilst it is recognised that the Attorney General’s Department and the courts have taken positive steps to improve court waiting times, The Audit Office considers that a more systematic approach is needed.
Parliamentary reference - Report number #65 - released 3 September 1999