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Search filters applied: industry, justice, planning AND 2020, 2016, 2003 AND service delivery .

Published

Actions for Governance and internal controls over local infrastructure contributions

Governance and internal controls over local infrastructure contributions

Local Government
Planning
Environment
Compliance
Financial reporting
Infrastructure
Internal controls and governance
Management and administration
Service delivery

The Auditor-General for New South Wales, Margaret Crawford, released a report today on how well four councils managed their local infrastructure contributions during the 2017-18 and 2018-19 financial years.  Local infrastructure contributions, also known as developer contributions, are collected from developers to pay for local infrastructure such as drainage, local roads, open space and community facilities. Controls over local infrastructure contribut

Published

Actions for Implementation of the NSW Government’s program evaluation initiative

Implementation of the NSW Government’s program evaluation initiative

Industry
Justice
Planning
Premier and Cabinet
Treasury
Environment
Financial reporting
Internal controls and governance
Management and administration
Risk
Service delivery
Shared services and collaboration
Workforce and capability

The NSW Government’s ‘program evaluation initiative’, introduced to assess whether service delivery programs achieve expected outcomes and value for money, is largely ineffective according to a report released today by NSW Auditor-General, Margaret Crawford. Government services, in areas such as public order and safety, health and education, are delivered by agencies through a variety of programs. In 2016–17, the NSW Government estimates that it will sp

Published

Actions for Performance frameworks in custodial centre operations

Performance frameworks in custodial centre operations

Justice
Management and administration
Risk
Service delivery

The effectiveness of Corrective Services NSW’s performance framework is limited because organisational key performance indicators (KPIs) do not cascade to public correctional centres, according to a report released today by the Acting New South Wales Auditor-General, Tony Whitfield. 'As a result, individual public correctional centres could not be assessed on how well they are contributing to overall Corrective Service objectives, and it is difficult to

Published

Actions for Northside Storage Tunnel Project

Northside Storage Tunnel Project

Planning
Environment
Infrastructure
Internal controls and governance
Procurement
Project management
Service delivery

The Northside Storage Tunnel was the first major public sector construction project using an alliance approach. In our opinion, the outcome of the project suggests that an alliance approach, when applied to a suitable project and managed appropriately, can support positive project outcomes. And in many respects the Alliance worked well. There are, however, a number of issues that we believe need to be addressed for future alliances.   Parliamentary ref

Published

Actions for The Police Assistance Line

The Police Assistance Line

Justice
Service delivery

We are of the opinion that overall, the Police Assistance Line (PAL) has contributed to improving the efficiency and effectiveness of NSW Police. Through civilianisation of call taking, NSW Police reports that the cost of handling a minor crime report has been reduced by 65 per cent, to around $21 per call. It is also estimated that PAL has contributed to the release of over 200 police to operational duties. There has also been an improvement in customer

Published

Actions for Implementing the Ovine Johne's Disease Program

Implementing the Ovine Johne's Disease Program

Industry
Internal controls and governance
Regulation
Service delivery
Shared services and collaboration

The implementation of the Ovine Johne's Disease (OJD) program in New South Wales has been prolonged and difficult. In our view, the OJD Program in New South Wales has experienced two major difficulties with its implementation: the lack of a strategic approach to program management, and an ill-defined governance structure. Both the NSW Government and industry need to be better organised and improve the planning, direction and co-ordination of the OJD Prog

In progress

Actions for Addressing public inquiry recommendations

Addressing public inquiry recommendations

Community Services
Justice
Whole of Government
Compliance
Internal controls and governance
Management and administration
Project management
Service delivery

There are many public inquiries and reviews into the government’s policy decisions and administration every year. Key sources of public inquiries and reviews include parliamentary committees, the Coroner, the Ombudsman, ICAC, the Law Enforcement Conduct Commission and the Auditor-General. Other sources include statutory reviews of legislation, other reviews that the government has elected to make public and, more infrequently, special commissions of inqu

In progress

Actions for Waste levy and grants for waste infrastructure

Waste levy and grants for waste infrastructure

Planning
Industry
Compliance
Financial reporting
Internal controls and governance
Management and administration
Project management
Service delivery

The NSW Waste Avoidance and Resource Recovery Strategy 2014–21 (WARR) is a framework for waste management in New South Wales. This audit will assess the effectiveness of the NSW Government in minimising waste sent to landfill and increasing recycling rates. It will focus on two key initiatives within the government’s WARR strategy, the waste levy and grants for waste infrastructure for the financial years 2014-15 to 2018-19.

Open for contribution

Actions for Responses to homelessness

Responses to homelessness

Community Services
Justice
Internal controls and governance
Management and administration
Project management
Service delivery
Shared services and collaboration
Workforce and capability

Efforts to address homelessness in NSW are guided by the NSW Homelessness Strategy 2018-23. This Strategy aims to facilitate collaboration between the Government sector, non-government organisations and the community to reduce the impact of homelessness on individuals and improve outcomes for people and families. The 2018–19 Budget committed $1.0 billion for homelessness services over four years. Under the NSW COVID-19 Stage 2 stimulus in March 2020, the

Planned

Actions for Implementation of government climate policy

Implementation of government climate policy

Planning
Environment
Industry
Compliance
Financial reporting
Internal controls and governance
Management and administration
Service delivery

The NSW Government’s Climate Change Policy Framework aims to maximise the economic, social and environmental wellbeing of NSW in the context of a changing climate. It states long-term aspirational objectives of achieving net-zero emissions by 2050 and having NSW more resilient to a changing climate. The Framework is due to be reviewed in 2020. This audit could assess specific commitments to change government operations such as implementing emission savin