Reports
Actions for Industry, Skills, Electricity and Water 2016
Industry, Skills, Electricity and Water 2016
The Auditor-General, Margaret Crawford released a report today highlighting a decline in net profits of electricity agencies and the distributions the government received from these agencies. The report also details continuing issues in the management of Crown Land and TAFE NSW's student administration system.
Actions for Justice 2016
Justice 2016
Overcrowding in the NSW prison system continues to worsen along with the backlog of cases in the District Court, according to a report released by the New South Wales Auditor-General, Margaret Crawford on the annual financial statements audits in the Justice cluster.
Actions for Fraud Survey
Fraud Survey
In a report released today, the NSW Auditor-General, Margaret Crawford provides a snapshot of reported fraud in the NSW public sector and an analysis of NSW Government agencies’ fraud controls based on a survey of 102 agencies.
Actions for Implementation of the NSW Government’s program evaluation initiative
Implementation of the NSW Government’s program evaluation initiative
The NSW Government’s ‘program evaluation initiative’, introduced to assess whether service delivery programs achieve expected outcomes and value for money, is largely ineffective according to a report released today by NSW Auditor-General, Margaret Crawford.
Government services, in areas such as public order and safety, health and education, are delivered by agencies through a variety of programs. In 2016–17, the NSW Government estimates that it will spend over $73 billion on programs to deliver services.
Parliamentary reference - Report number #277 - released 3 November 2016
Actions for Performance frameworks in custodial centre operations
Performance frameworks in custodial centre operations
The effectiveness of Corrective Services NSW’s performance framework is limited because organisational key performance indicators (KPIs) do not cascade to public correctional centres, according to a report released today by the Acting New South Wales Auditor-General, Tony Whitfield.
'As a result, individual public correctional centres could not be assessed on how well they are contributing to overall Corrective Service objectives, and it is difficult to vary performance expectations in response to changing operating environments', said Mr Whitfield. 'Its commissioning and contestability project is designed to address these issues', he added.
Parliamentary reference - Report number #267 - released 3 March 2016
Actions for Northside Storage Tunnel Project
Northside Storage Tunnel Project
The Northside Storage Tunnel was the first major public sector construction project using an alliance approach. In our opinion, the outcome of the project suggests that an alliance approach, when applied to a suitable project and managed appropriately, can support positive project outcomes. And in many respects the Alliance worked well. There are, however, a number of issues that we believe need to be addressed for future alliances.
Parliamentary reference - Report number #113 - released 24 July 2003
Actions for The Police Assistance Line
The Police Assistance Line
We are of the opinion that overall, the Police Assistance Line (PAL) has contributed to improving the efficiency and effectiveness of NSW Police. Through civilianisation of call taking, NSW Police reports that the cost of handling a minor crime report has been reduced by 65 per cent, to around $21 per call. It is also estimated that PAL has contributed to the release of over 200 police to operational duties. There has also been an improvement in customer service since PAL commenced, with the average time taken to answer a call reduced from over two minutes to 42 seconds. However, performance is still outside NSW Police’s goal of answering 80 per cent of calls within 27 seconds. In addition, waiting time increased over the last six months of 2002.
Parliamentary reference - Report number #110 - released 5 June 2003
Actions for Implementing the Ovine Johne's Disease Program
Implementing the Ovine Johne's Disease Program
The implementation of the Ovine Johne's Disease (OJD) program in New South Wales has been prolonged and difficult. In our view, the OJD Program in New South Wales has experienced two major difficulties with its implementation: the lack of a strategic approach to program management, and an ill-defined governance structure. Both the NSW Government and industry need to be better organised and improve the planning, direction and co-ordination of the OJD Program and future programs.
Parliamentary reference - Report number #107 - released 26 February 2003
Actions for Managing Grants
Managing Grants
In our view, the agencies we studied cannot be sure that the grants they allocate align with their corporate objectives, and that program outcomes are achieved. This is mainly due to problems with grant selection and the evaluation of results. It was good to see that most of the grants programs had funding objectives which were fairly clear. But we found problems across most programs which could affect the fair and equitable selection of grants, such as, often no procedures for assessing applications, no assessment guidelines for advisory committees, often no clear rationale for assessments and poor documentation of the reasons for decisions.
Parliamentary reference - Report number #104 - released 4 December 2002