Reports
Actions for Implementation of the NSW Government’s program evaluation initiative
Implementation of the NSW Government’s program evaluation initiative
The NSW Government’s ‘program evaluation initiative’, introduced to assess whether service delivery programs achieve expected outcomes and value for money, is largely ineffective according to a report released today by NSW Auditor-General, Margaret Crawford. Government services, in areas such as public order and safety, health and education, are delivered by agencies through a variety of programs. In 2016–17, the NSW Government estimates that it will sp
Actions for Realising the benefits of the Service NSW initiative
Realising the benefits of the Service NSW initiative
The current benefits realisation approach for Service NSW needs to improve so benefits and savings can be effectively measured, reported and realised, according to a report released today by the NSW Acting Auditor-General, Tony Whitfield. Customers are finding that Service NSW provides a convenient and practical way to access all government transaction services. Parliamentary reference - Report number #266 - released 17 February 2016
Actions for Public sector management reforms
Public sector management reforms
The Public Service Commission is making good progress with leading the implementation of public sector management reforms, according to a report released today by the Acting New South Wales Auditor-General, Tony Whitfield. 'The Commission developed a sound evidence base for the reforms and gained wide public sector support by engaging with agency heads and using public sector working groups to develop options', said the Acting Auditor-General. 'They dev
Actions for Identifying productivity in the public sector
Identifying productivity in the public sector
This report examines selected areas of government activity to see if sufficient information was available to identify and assess changes in productivity. The areas examined were primary and secondary school public education, acute inpatient care in NSW public hospitals, CityRail, the NSW Police Force, and the NSW Local Court. Productivity is commonly defined as the amount of output per unit of input. Parliamentary reference - Report number #256
Actions for Implementing performance audit recommendations
Implementing performance audit recommendations
NSW Government agencies have sound processes for implementing performance audit recommendations in Auditor-General’s Reports to Parliament. There are many cases of good practice. For example, some agencies formed a steering committee and developed a detailed plan to implement recommendations. Another incorporated the implementation of recommendations into both its business plan and the work plans of individual officers who were managing projects. Most ag
Actions for Government advertising 2015
Government advertising 2015
The Government Advertising Act 2011 requires the Auditor-General to conduct an annual performance audit to check NSW Government agency compliance with the Act. This audit focused on the Department of Premier and Cabinet’s (DPC) role in monitoring government agencies compliance with government advertising requirements, and examined advertising campaigns run by Destination NSW and the Sydney Opera House. Parliamentary reference - Report number #2
Actions for Large construction projects
Large construction projects
The independent assurance given to the NSW Government and sponsor agencies on the viability of large capital projects throughout their lifecycle is inadequate. Government policy is regularly not followed and not properly communicated to those responsible for implementing such policy. This audit sought to test the effectiveness of the NSW capital project assurance system - which includes gateway reviews and reporting - but significant levels of non
Actions for Country towns water supply and sewerage program
Country towns water supply and sewerage program
The Country Towns Water Supply and Sewerage Program has effectively promoted adoption of better management practices by local water utilities, but will not achieve its objective of eliminating the water supply and sewerage infrastructure backlog in urban areas of country NSW. The $1.2 billion Program aims to help local water utilities provide appropriate, affordable, cost effective and well-managed water supply and sewerage services in the urban a
Actions for Security of critical IT infrastructure
Security of critical IT infrastructure
Roads and Maritime Services and Transport for NSW have deployed many controls to protect traffic management systems but these would have been only partially effective in detecting and preventing incidents and unlikely to support a timely response. There was a potential for unauthorised access to sensitive information and systems that could have disrupted traffic. Until Roads and Maritime Services’ IT disaster recovery site is fully commissioned, a
Actions for Implementing Asset Management Reforms
Implementing Asset Management Reforms
Hospitals, schools, public housing, roads, bridges, buses and trains are just some of the assets used by government in providing services to citizens. The NSW Government’s asset base is impressive in size - with a value of around $167 billion and with government plans to spend around $8 billion acquiring or replacing assets in the current year. Another $2 billion is spent each year on maintenance. Good asset management is very important to government;