Reports
Actions for Implementation of the NSW Government’s program evaluation initiative
Implementation of the NSW Government’s program evaluation initiative
The NSW Government’s ‘program evaluation initiative’, introduced to assess whether service delivery programs achieve expected outcomes and value for money, is largely ineffective according to a report released today by NSW Auditor-General, Margaret Crawford.
Government services, in areas such as public order and safety, health and education, are delivered by agencies through a variety of programs. In 2016–17, the NSW Government estimates that it will spend over $73 billion on programs to deliver services.
Parliamentary reference - Report number #277 - released 3 November 2016
Actions for Realising the benefits of the Service NSW initiative
Realising the benefits of the Service NSW initiative
The current benefits realisation approach for Service NSW needs to improve so benefits and savings can be effectively measured, reported and realised, according to a report released today by the NSW Acting Auditor-General, Tony Whitfield.
Customers are finding that Service NSW provides a convenient and practical way to access all government transaction services.
Parliamentary reference - Report number #266 - released 17 February 2016
Actions for Managing Contaminated Sites
Managing Contaminated Sites
NSW Government agencies with large landholdings need to better manage their contaminated sites.
When contaminated sites are reported to the Environmental Protection Authority (EPA) there are long delays in assessing the extent of contamination. The EPA also lacks the management controls to ensure that all significantly contaminated sites are actively monitored and key milestones for remediation are met.
Parliamentary reference - Report number #245 - released 10 July 2014
Actions for Making the Most of Government Purchasing Power - Telecommunications
Making the Most of Government Purchasing Power - Telecommunications
The Auditor-General has found that agencies have consistently failed to negotiate the best price for their telecommunication contracts and are not getting value for money because of inadequate contract and expense management processes.
The audit examined six agencies to assess whether the government was getting value for money from its telecommunications contracts. It again raised problems with the way NSW government agencies manage contracts.
Parliamentary reference - Report number #244 - released 26 June 2014
Actions for Electronic Information Security
Electronic Information Security
The Government is not able to provide assurance that it is safeguarding its holdings of sensitive personal information because its policy has not been properly implemented. This is likely to remain the case until there are clear, mandatory, minimum standards that agencies sign up to, and scrutiny of performance against these standards is strengthened.
Parliamentary reference - Report number #207 - released 20 October 2010
Actions for Knowing the Collections
Knowing the Collections
The Museum is doing much to improve access to its collections. However, as with other natural history museums, only a small proportion is on public display. Its efforts range from placing information on the internet for use by the public and scientific users, to helping indigenous Australian and Pacific Islander communities reconnect with their respective cultures.
Parliamentary reference - Report number #203 - released 1 September 2010