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Reports

Search filters applied: whole of government AND 2016, 2002 AND asset valuation, service delivery, shared services and collaboration AND published .

Published

Actions for State Finances 2016

State Finances 2016

Whole of Government
Asset valuation
Financial reporting
Information technology
Internal controls and governance

This report analyses the results of the financial statement audit of the Total State and General Government Sectors for the year ended 30 June 2016.

Published

Actions for Areas of focus in 2015

Areas of focus in 2015

Whole of Government
Asset valuation
Compliance
Financial reporting
Information technology
Internal controls and governance
Project management
Risk

This report focuses on key observations from financial and performance audits in 2015. The findings have been broadly classified into four themes, which has informed the focus of financial and performance audits for 2016.

Published

Actions for Realising the benefits of the Service NSW initiative

Realising the benefits of the Service NSW initiative

Whole of Government
Information technology
Internal controls and governance
Management and administration
Project management
Service delivery
Shared services and collaboration

The current benefits realisation approach for Service NSW needs to improve so benefits and savings can be effectively measured, reported and realised, according to a report released today by the NSW Acting Auditor-General, Tony Whitfield. Customers are finding that Service NSW provides a convenient and practical way to access all government transaction services.   Parliamentary reference - Report number #266 - released 17 February 2016

Published

Actions for User-Friendliness of Websites

User-Friendliness of Websites

Whole of Government
Information technology
Service delivery

Of the sites examined, users would find that some offered a pleasant and productive experience. Using others would be onerous and frustrating. Some users would not be able in practice to access features on some sites. All sites, even the best, had aspects warranting better attention to users’ needs. The failure of some sites to provide important information about privacy, security and legal matters was of particular concern. For the sites evaluated there