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Reports

Search filters applied: 2014, 2009, 1997 AND service delivery, workforce and capability .

Published

Actions for Effectiveness of the New Death and Disability Scheme

Effectiveness of the New Death and Disability Scheme

Justice
Internal controls and governance
Management and administration
Risk
Service delivery

More NSW Police officers are returning to work after being injured and there are fewer medical discharges as a result of the new NSW Police death and disability scheme. The new scheme is also costing less and if early trends continue, costs may fall sufficiently to meet the government’s target.   Parliamentary reference - Report number #242 - released 22 May 2014

Published

Actions for NSW State Emergency Service Management of Volunteers

NSW State Emergency Service Management of Volunteers

Justice
Internal controls and governance
Management and administration
Project management
Risk
Service delivery
Workforce and capability

The SES needs to better understand the location, availability and skills of its volunteers so it can properly plan for emergency events. It needs to improve how it selects and retains the right volunteers and provide more up-to-date and focused training. The SES has improved volunteer safety with injury claims falling by 40 per cent to 70 in the four years to 30 June 2013. The average cost of claims has fallen by 58 per cent to $3,547. The SES attribute

Published

Actions for Fitness of Firefighters

Fitness of Firefighters

Justice
Internal controls and governance
Risk
Workforce and capability

Fire and Rescue NSW do not know whether all its firefighters are fit to perform their full range of operational duties. Once they are employed, there are no formal checks on firefighters’ health and fitness during their career. Also, while a health standard for firefighters has been developed it has not been agreed nor implemented.   Parliamentary reference - Report number #239 - released 1 April 2014

Published

Actions for Administering Domestic Waterfront Tenancies

Administering Domestic Waterfront Tenancies

Planning
Transport
Management and administration
Service delivery
Shared services and collaboration

The audit’s overall conclusion is that Lands and Maritime are broadly achieving outcomes consistent with the IPART report on administering domestic waterfront tenancies. But a lack of collaboration between the agencies is contributing to poor customer service. Inconsistencies with the IPART report recommendations and operational differences between the two agencies result in different rents and conditions for tenants in the two agencies. The differences

Published

Actions for Helping Aboriginal Defendants through MERIT

Helping Aboriginal Defendants through MERIT

Justice
Health
Management and administration
Service delivery

The Magistrates Early Referral into Treatment program (MERIT) diverts adult defendants with drug problems from the local court into a drug treatment program. Recent studies of MERIT outcomes indicate that MERIT is a highly appropriate intervention program for Aboriginal defendants. It has improved the health of participants, including significant reduction in drug use and significant improvement in mental health. Better justice outcomes include lower rat

Published

Actions for Tackling Cancer with Radiotherapy

Tackling Cancer with Radiotherapy

Health
Internal controls and governance
Management and administration
Procurement
Service delivery
Workforce and capability

Overall radiotherapy services are managed in a reasonably efficient and effective manner. Much is being done to further improve efficiency and effectiveness, and more can be done. While New South Wales has a number of well-established radiotherapy treatment centres, the high capital cost limits their availability in all hospitals. Some patients need to travel long distances and be away from their homes for up to seven weeks. The projected growth in deman

Published

Actions for Large residential centres for people with a disability in NSW

Large residential centres for people with a disability in NSW

Community Services
Compliance
Internal controls and governance
Management and administration
Service delivery

The audit reviewed policies and practices in large government and non-government residential centres to determine if policies and practices protected the human and legal rights, safety and dignity of residents. The report indicates that practices in both government and non-government centres fail to protect adequately the human and legal rights, safety and dignity of residents. Factors contributing to this situation are the absence of minimum criteria f

Published

Actions for Corporate Governance - Volume Two: In practice

Corporate Governance - Volume Two: In practice

Whole of Government
Internal controls and governance
Workforce and capability

This Report, Volume Two: Corporate Governance in Practice reports upon how actual corporate governance practices by NSW public sector boards compare with “better practice”. It found criteria and processes for appointing directors to boards are not always transparent. It also found a more systematic and rigorous approach to the range of corporate governance issues is required across the public sector if it is to approach "better practice", there is a lac

Published

Actions for Corporate Governance - Supplement to Volume Two: Survey Findings

Corporate Governance - Supplement to Volume Two: Survey Findings

Whole of Government
Internal controls and governance
Workforce and capability

A Supplement to Volume Two: Survey Findings has also been prepared, presenting The Audit Office’s survey findings in detail. This may serve as a useful benchmark for governance in the NSW public sector. It found that, supporting/enabling legislation, governance structures and boards creation processes should facilitate better governance practice. It also found boards and management should understand their roles, responsibilities and duties and that thes

Published

Actions for Immunisation in NSW

Immunisation in NSW

Health
Service delivery
Shared services and collaboration

Improving immunisation levels has been a policy priority for NSW and Commonwealth governments since the early 1990s. Along with other States they are pursuing a range of initiatives aimed at reaching immunisation target levels above 95% by the year 2000. At such levels, the occurrence of vaccine preventable diseases is minimised and their spread prevented. There is considerable support for this policy from the public, the medical profession and all leve