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Reports

Published

Actions for The Impact of the Raised School Leaving Age

The Impact of the Raised School Leaving Age

Education
Management and administration
Service delivery

The Department monitors the attendance of all students who remain enrolled at government schools, and responds when these students fail to attend. For young people that have been granted an exemption from attending school, the Department monitors apprentices, trainees and those completing the equivalent of Year 10 of secondary education at TAFE. However, the Department does not monitor young people post Year 10 in full-time work or vocational education p

Published

Actions for Monitoring Local Government

Monitoring Local Government

Local Government
Premier and Cabinet
Compliance
Internal controls and governance
Management and administration

The Division of Local Government (DLG) has helped many NSW councils improve their long-term financial planning and asset management practice. Many councils are serving their communities well. However, because DLG lacks the power, it finds it difficult to respond effectively when things go wrong.   Parliamentary reference - Report number #225 - released 26 September 2012

Published

Actions for Physical Activity in Government Primary Schools

Physical Activity in Government Primary Schools

Education
Internal controls and governance
Management and administration
Project management

The Department of Education and Communities should improve physical activity in NSW government primary schools. Around 30 per cent of government primary schools are not providing the required two hours of physical education and sport per week.   Parliamentary reference - Report number #222 - released 13 June 2012

Published

Actions for Settling Humanitarian Entrants in New South Wales -  Services to permanent residents who come to New South Wales through the humanitarian migration scheme

Settling Humanitarian Entrants in New South Wales -  Services to permanent residents who come to New South Wales through the humanitarian migration scheme

Community Services
Premier and Cabinet
Internal controls and governance
Management and administration

Support for humanitarian entrants living in New South Wales is poorly coordinated.  Humanitarian entrants in New South Wales are doing less well than in other states on the key indicators of health, housing and employment. Unlike some States, New South Wales does not have a single point of contact that humanitarian entrants can go to assist them with settling in a new country.   Parliamentary reference - Report number #221 - released 23

Published

Actions for Managing IT Services Contracts

Managing IT Services Contracts

Finance
Health
Justice
Compliance
Information technology
Internal controls and governance
Procurement
Project management
Risk

Neither agency (NSW Ministry of Health and NSW Police Force) demonstrated that they continued to get value for money over the life of these long term contracts or that they had effectively managed all critical elements of the three contracts we reviewed post award. This is because both agencies treated contract extensions or renewals as simply continuing previous contractual arrangements, rather than as establishing a new contract and financial comm

Published

Actions for Police Rostering

Police Rostering

Justice
Internal controls and governance
Management and administration
Risk
Service delivery
Workforce and capability

Overall, the NSW Police Force (the Force) is not meeting its target for responding to urgent calls for assistance. Today, one in four complaints is about customer service. Victims of crime report issues including difficulties in contacting an officer and frustration at having to wait for an officer to return to duty to find out about their case. The timeliness of investigations is also at risk when follow-up is delayed. Seventy per cent of comm

Published

Actions for Improving efficiency of irrigation water use on farms

Improving efficiency of irrigation water use on farms

Industry
Management and administration
Procurement
Service delivery
Shared services and collaboration

The Department of Primary Industries (DPI) has a crucial role in assisting the irrigation industry to respond to the conflicting demands placed upon the state’s water resources. The State Plan emphasises the importance of water to agriculture, and gives DPI responsibility to use its training programs to help farmers continue to increase water use efficiency. DPI needs to work closely with agencies with which it shares responsibilities in the St

Published

Actions for Government Advertising 2007

Government Advertising 2007

Premier and Cabinet
Finance
Compliance
Internal controls and governance
Management and administration
Regulation

Since our performance audit in 1995 the government has improved guidance for agencies and introduced a more robust framework for approving advertising campaigns. Greater rigour has been introduced into the process by requiring campaigns to be peer reviewed and approved by Cabinet. This new approach aims to improve the effectiveness and value for money of government advertising. We found however that the current guidelines are not adequate to prevent

Published

Actions for Signal failures on the metropolitan rail network

Signal failures on the metropolitan rail network

Transport
Information technology
Infrastructure
Internal controls and governance
Project management
Risk
Service delivery

Between 2004 and 2006, the number of signalling failures, signalling downtime and the number of trains delayed as a result of signal failures all fell. RailCorp’s on-time running performance improved over the same period. The fall in failures is a clear indication of improved performance. Changes in the definition of on-time and to the timetable during 2005 and 2006 however make it difficult to determine whether improvements in response downtime and sign

Published

Actions for Dealing with household burglaries

Dealing with household burglaries

Justice
Management and administration
Risk
Service delivery
Workforce and capability

The NSW Police Force has done well to maintain a downward trend in household burglaries in NSW since 2001. Police recognise the impact this crime has on the community’s perception of security and safety. Success has come from a continued focus on prevention and enforcement. However, there are other factors which have influenced this result. These include a rise in the rate and length of imprisonment, the heroin drought in 2001, increases in the number of