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Reports

Search filters applied: 2008, 2003, 2001 AND information technology, regulation .

Published

Actions for Protecting our Rivers

Protecting our Rivers

Environment
Industry
Compliance
Internal controls and governance
Management and administration
Regulation
Shared services and collaboration

At the time of our 2003 audit agencies were unable to measure the water quality in NSW rivers as they had not established a comprehensive and ongoing monitoring system for water quality. Agencies are now developing a monitoring system to measure the progress against the State Plan 2006 target to improve the condition of riverine ecosystems by 2015. It may not be possible to identify an overall trend in the condition of riverine ecosystems by the State Pl

Published

Actions for Working with Hotels and Clubs to Reduce Alcohol-Related Crime

Working with Hotels and Clubs to Reduce Alcohol-Related Crime

Justice
Compliance
Management and administration
Regulation
Service delivery
Shared services and collaboration
Workforce and capability

In NSW alcohol-related assaults have almost doubled over the last ten years. In 2006-07 there were 20,475 alcohol-related assaults excluding domestic violence incidents, up from 10,305 in 1997-98. In fact, the number of these assaults is increasing at a faster rate than total assaults. Incidences of alcohol-related malicious damage and offensive conduct have also increased, rising by 87 and 70 per cent respectively. Working with hotels and clubs to reduc

Published

Actions for Managing the Amalgamation of the Greyhound and Harness Racing Regulatory Authority

Managing the Amalgamation of the Greyhound and Harness Racing Regulatory Authority

Industry
Information technology
Internal controls and governance
Management and administration
Project management
Shared services and collaboration
Workforce and capability

The Authority has achieved staff reductions and salary related savings in line with targets. That said, the amalgamation was not project managed effectively. It has been slow to implement some of its key objectives against plans and the costs of the amalgamation have increased to the extent that it is unable to meet key objectives. Stakeholders are dissatisfied with the amalgamation outcomes. This dissatisfaction would have been mitigated with better com

Published

Actions for Efficiency of the Office of the Director of Public Prosecutions

Efficiency of the Office of the Director of Public Prosecutions

Justice
Information technology
Internal controls and governance
Management and administration
Service delivery
Workforce and capability

The Office of the Director of Public Prosecutions (ODPP) prosecutes the most serious criminal cases on behalf of the people of New South Wales. The ODPP says it is efficient. We acknowledge that the ODPP has many skilful and committed staff who work very hard to achieve good results for the people of NSW. It could not, however, provide sufficient evidence for us to reach a conclusion on its efficiency. We also identified some significant opportunities fo

Published

Actions for Waiting Times for Elective Surgery in Public Hospitals

Waiting Times for Elective Surgery in Public Hospitals

Health
Information technology
Internal controls and governance
Management and administration
Service delivery

We recognise that managing waiting times is a difficult and complex task. Waiting times are influenced by many factors, some of which are outside the control of NSW Health. There are, however, steps which NSW Health could, and should, take to ensure that the processes to manage waiting times are efficient and effective. By all measures used by NSW Health, patients are waiting longer for elective treatment today than six or seven years ago. In March 2003

Published

Actions for Dealing with Unlicensed and Unregistered Driving

Dealing with Unlicensed and Unregistered Driving

Justice
Transport
Information technology
Regulation
Shared services and collaboration

In our opinion there are inadequacies in the current arrangements for detecting unauthorised driving. For example better information is needed on the extent of unlicensed driving. This may require giving the NSW Police power to conduct random licence and registration checks. In addition, there are technological and legal constraints to the efficient and effective detection of unauthorised driving.   Parliamentary reference - Report number #115 - releas

Published

Actions for Freedom of Information

Freedom of Information

Transport
Premier and Cabinet
Education
Management and administration
Regulation
Service delivery

Freedom of Information (FOI) Coordinators and their staff were supportive of the legislation. However, the agencies examined can do considerably more to fully achieve the intentions of the Act. On the positive side, all three agencies had processes in place to handle requests and had made a number of changes to improve the effectiveness of the FOI process. Fees and charges had also been kept to a minimum. No processing fees were requested in the majority

Published

Actions for Delivering Services Online

Delivering Services Online

Transport
Information technology
Internal controls and governance
Service delivery
Shared services and collaboration

A staged, systematic and careful approach and extensive business re-engineering effort underpinned the Roads and Traffic Authority's (RTA) steady progress in providing customers with a range of reliable and secure online registration services. The RTA’s consistent and disciplined pursuit of new and challenging e-business opportunities is commendable.   Parliamentary reference - Report number #111 - released 11 June 2003

Published

Actions for Protecting Our Rivers

Protecting Our Rivers

Environment
Internal controls and governance
Regulation
Shared services and collaboration

The Audit Office is of the opinion that responsibility for protecting the quality of river water is not clearly delineated. The current arrangements lack the structure to ensure success. There is no lead entity to co-ordinate efforts to protect river water. New South Wales has no overarching water quality or river health strategy and no water quality management plans to ensure clear outcomes and responsibilities for protecting river water quality and int

Published

Actions for Implementing the Ovine Johne's Disease Program

Implementing the Ovine Johne's Disease Program

Industry
Internal controls and governance
Regulation
Service delivery
Shared services and collaboration

The implementation of the Ovine Johne's Disease (OJD) program in New South Wales has been prolonged and difficult. In our view, the OJD Program in New South Wales has experienced two major difficulties with its implementation: the lack of a strategic approach to program management, and an ill-defined governance structure. Both the NSW Government and industry need to be better organised and improve the planning, direction and co-ordination of the OJD Prog