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Reports

Published

Actions for Helping older people access a residential aged care facility

Helping older people access a residential aged care facility

Health
Community Services
Compliance
Internal controls and governance
Management and administration
Risk
Service delivery
Shared services and collaboration
Workforce and capability

Assessment processes for older people needing to go to an Residential Aged Care Facility (RACF) vary depending on the processes of the Aged Care Assessement Teams (ACAT) they see and whether or not they are in hospital. The data collected on ACAT performance was significantly revised during 2004 making comparisons with subsequent years problematic. ACATs have more responsibilities than assessing older people for residential care. It is not clear whether they have sufficient resources for this additional workload.

 

Parliamentary reference - Report number #160 - released 5 December 2006

Published

Actions for Managing and Measuring Success: Department of Juvenile Justice

Managing and Measuring Success: Department of Juvenile Justice

Justice
Compliance
Internal controls and governance
Management and administration
Service delivery

Criminal or anti-social juvenile behaviour affects us all. Some of us may be victims of juvenile crime, some may be apprehensive about their personal safety, while others may know of young people who have been in trouble with the law. And, as taxpayers, all of us contribute to the costs of juvenile justice.

Currently about one in every 200 young people in NSW is convicted of a crime each year. The Department of Juvenile Justice works with these young offenders to help them fit back into society and lead a life free of crime.

This is not an easy task. Young offenders are often difficult to help. Many come from disadvantaged backgrounds and may have had poor parental supervision. They may have achieved little at school, have poor work prospects and psychological problems, and be part of an anti-social peer group.

While the Department of Juvenile Justice has prime responsibility, agencies in the justice and welfare systems need to work closely together to tackle these complex and diverse issues. They ultimately desire the same result for young offenders – progression to a well-adjusted, crime-free adulthood.

The report highlights the challenges facing all those who work with young offenders - youth workers, police officers, magistrates, health workers and teachers. Achieving the best possible outcome for these young people will help bring about safer and more harmonious communities for us all.

This is the first of two audits in our current performance audit program that deals with young offenders. We examined how the Department of Juvenile Justice measures performance, and whether staff have adequate information to make sound planning decisions and recommend appropriate interventions for young offenders.

Our next audit, starting later in 2005, will review whether relevant government agencies effectively coordinate the management of young offenders.

 

Parliamentary reference - Report number #142 - released 14 September 2005

Published

Actions for In-year Monitoring of the State Budget

In-year Monitoring of the State Budget

Finance
Premier and Cabinet
Compliance
Financial reporting
Internal controls and governance
Management and administration

The annual Budget is one of the most important and visible statements about a government’s financial intentions.

Once a Budget is released, it is important to monitor variations from the projections it contains. This is done for two reasons -

  • first, to ensure that individual agencies are properly managing their budget allocations and that any genuine emerging need for additional funding is met.
  • second, to ensure that any changes to the State’s overall financial position are understood and corrective action is undertaken.

This audit dealt primarily with the second of these objectives.

Budget monitoring involves both agencies and Treasury working together to quickly identify factors that might impact the budget, to clearly understand the implications for their budget position and to take any remedial action needed.

Poor monitoring may reduce the confidence that stakeholders have in the government’s financial management. It may mean that government decisions made in- year or for the following budget (for example on tax measures or spending increases/savings) are based on an incorrect understanding of the State’s true financial position.

I hope that this Report provides some useful insights that will assist in better monitoring.

 

Parliamentary reference - Report number #141 - released 28 July 2005

Published

Actions for Coordination of Rescue Services

Coordination of Rescue Services

Justice
Internal controls and governance
Management and administration
Regulation
Service delivery
Workforce and capability

Nearly 11,000 rescues are carried out each year in New South Wales, the majority involving motor vehicle accidents.

In metropolitan areas we have three emergency services providing general land rescue - NSW Police, the Ambulance Service and the NSW Fire Brigades. The two volunteer services, the State Emergency Service and the Volunteer Rescue Association, generally cover the remainder of the State.

Rescue arrangements in NSW are different to all other mainland states. Elsewhere, the trend in metropolitan areas has been towards consolidation with only one provider of rescue services.

The State Rescue Board of NSW was set up in 1989. Its primary role is to ensure efficient and effective rescue services are maintained throughout the State.

In this audit we examined how well placed the Board was to provide assurance to Parliament and the community that the organisation of rescue services in NSW best serves those in need of rescuing.

NSW deserves a clear and unequivocal answer on such an important issue. However, the issues are complex, often strongly argued, and generally there is insufficient relevant information upon which to make judgements about performance and value. This report outlines a way forward.

 

Parliamentary reference - Report number #140 - released 20 July 2005

Published

Actions for Follow-up of Performance Audit: Bus Maintenance and Bus Contracts

Follow-up of Performance Audit: Bus Maintenance and Bus Contracts

Transport
Asset valuation
Compliance
Financial reporting
Infrastructure
Management and administration
Procurement
Project management
Service delivery
Workforce and capability

Periodically we review the extent to which agencies have implemented the recommendations they accepted from our earlier audits.

This gives Parliament and the public an update on the extent of progress made.

In this follow-up audit, we examine changes following our May 2002 report on how well the:

  • State Transit Authority maintained its buses
  • Ministry of Transport administered contracts for the provision of regular passenger bus services.

 

Parliamentary reference - Report number #138 - released 14 June 2005

Published

Actions for Managing Air Quality

Managing Air Quality

Environment
Compliance
Internal controls and governance
Management and administration
Regulation

Air is fundamental to our existence.

The quality of our air is a key issue for everyone. It directly affects our health. It also affects our environment, and can even affect our economy.

And air pollution does not respect geo-political boundaries. Pollution produced locally may have regional and global implications.

The substances which may pollute our air can interact in complex ways, which even the best scientists do not fully understand. Strategies that reduce some types of air pollution can make others worse.

All this points to the need for a well-planned and coordinated approach with effective monitoring, review and reporting.

The Government’s plans to address air quality issues place particular emphasis on pollution from road transport as a major contributor to air pollution. Managing these emissions is a critical issue facing governments everywhere, and is an important part of a broader challenge of developing sustainable cities.

This performance audit examines the New South Wales Government’s approach to managing air quality. It is also one of several by my Office in recent times with an environmental focus.

These audits contribute to an understanding of complex issues in public administration and to public debate on issues that affect us all.

 

Parliamentary reference - Report number #134 - released 6 April 2005

Published

Actions for Follow-up of Performance Audit: Management of Intellectual Property

Follow-up of Performance Audit: Management of Intellectual Property

Whole of Government
Compliance
Internal controls and governance
Management and administration
Regulation

Periodically we review the extent to which agencies have implemented the recommendations they accept from our earlier audits. This gives Parliament
and the public an update on the extent of progress made.

Intellectual property (IP) can have value to the agency concerned and may have the potential for wider commercial use. Poor management of IP can impose risks, including the risk of lost opportunities. Because it is not ‘tangible’ like a building or plant and equipment, the need for properly managing IP may be overlooked.

In this follow-up audit, we examine changes following our October 2001 report on how well public sector agencies were managing intellectual property.

 

Parliamentary reference - Report number #133 - released 30 March 2005

Published

Actions for Follow-up of Performance Audit: Maintenance of Public Housing

Follow-up of Performance Audit: Maintenance of Public Housing

Community Services
Compliance
Internal controls and governance
Management and administration
Regulation

Periodically we review the extent to which agencies have implemented the recommendations they accepted from our earlier audits. This gives Parliament and the public an update on the extent of progress made.

Maintaining public infrastructure – whether social or economic – is a topic that is attracting significant attention.

In this follow-up audit, we examine changes following our April 2001 report on how well the Department of Housing managed its public housing maintenance.

Approximately 400,000 people in New South Wales live in public housing provided by the Department of Housing. The majority of these people are assessed as not being able to afford private rental.

The Department’s stock of some 138,000 housing units is valued at over $28.5 billion. Maintaining that stock in a condition that meets the needs of its tenants and minimises the long-term cost to the taxpayer is an ongoing challenge. Balancing expenditure between maintenance and expanding the housing stock is another challenge.

The findings from this audit should be of interest to all government agencies that are responsible for the maintenance of public infrastructure.

 

Parliamentary reference - Report number #131 - released 2 March 2005

Published

Actions for Fraud Control: Current Progress and Future Directions

Fraud Control: Current Progress and Future Directions

Whole of Government
Compliance
Fraud
Management and administration
Regulation
Risk

Periodically we review the extent to which agencies have implemented the recommendations they accept from our earlier audits. This gives Parliament and the public an update on the extent of progress made.

Given the size of the NSW public sector, the potential for fraud could run into billions of dollars if not properly managed. It is an area of risk that warrants close and ongoing attention. Over the last decade, we have responded by issuing three performance audits and a comprehensive guide to better practice on this topic.

In conducting my financial audits, there is now an Auditing Standard that requires me to seek annual assurances from every agency concerning the adequacy of their arrangements for fraud control. This latest performance audit provides a further report card on the extent to which the NSW public sector is managing its fraud risks.

This Report also provides updated guidance on improving arrangements for fraud control both at a whole-of-government level and at the agency level.

I commend the Report for close and careful attention by every agency.

 

Parliamentary reference - Report number #130 - released 9 February 2005

Published

Actions for Follow-up of Performance Audit: Environmental Impact Assessment of Major Projects

Follow-up of Performance Audit: Environmental Impact Assessment of Major Projects

Environment
Compliance
Management and administration
Service delivery
Shared services and collaboration

Periodically we review the extent to which agencies have implemented the recommendations they accepted from our earlier audits. This gives Parliament and the public an update on the extent of progress made.

Major development and infrastructure projects may have significant environmental, social and quality-of-life impacts. The purpose of environmental impact assessment is to ensure that major projects are environmentally and socially sustainable and integrated with State, regional and local planning.

The Department of Infrastructure, Planning and Natural Resources (DIPNR) manages the assessment of major infrastructure proposals and coordinates whole of Government involvement. In November 2001 we audited this process, then undertaken by the Department of Urban and Regional Planning. (In July 2003 the new Department of Infrastructure, Planning and Natural Resources assumed responsibility.)

In this follow-up audit, we examine DIPNR’s implementation of the recommendations of the 2001 audit.

 

Parliamentary reference - Report number #129 - released 1 February 2005