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Reports

Published

Actions for Government advertising 2018-19 and 2019-20

Government advertising 2018-19 and 2019-20

Whole of Government
Finance
Community Services
Compliance
Management and administration
Procurement

A report released today by the Auditor-General for New South Wales, Margaret Crawford found that select advertising campaigns conducted by Service NSW and the NSW Rural Fire Service met most requirements of the Government Advertising Act, regulations, Guidelines and other laws. However, the audit found that Service NSW inappropriately used its post campaign evaluation to measure sentiment towards and confidence in the NSW Government.   While agency anal

Published

Actions for Support for regional town water infrastructure

Support for regional town water infrastructure

Industry
Environment
Local Government
Infrastructure
Management and administration
Regulation
Risk

The Auditor-General for New South Wales, Margaret Crawford, released a report today examining whether the Department of Planning, Industry and Environment has effectively supported the planning for, and funding of, town water infrastructure in regional NSW. The audit found that the department has not effectively supported or overseen town water infrastructure planning since at least 2014. It does not have a clear regulatory approach and lacks internal p

Published

Actions for Governance and internal controls over local infrastructure contributions

Governance and internal controls over local infrastructure contributions

Local Government
Planning
Environment
Compliance
Financial reporting
Infrastructure
Internal controls and governance
Management and administration
Service delivery

The Auditor-General for New South Wales, Margaret Crawford, released a report today on how well four councils managed their local infrastructure contributions during the 2017-18 and 2018-19 financial years.  Local infrastructure contributions, also known as developer contributions, are collected from developers to pay for local infrastructure such as drainage, local roads, open space and community facilities. Controls over local infrastructure contribut

Published

Actions for Integrity of data in the Births, Deaths and Marriages Register

Integrity of data in the Births, Deaths and Marriages Register

Justice
Premier and Cabinet
Whole of Government
Cyber security
Fraud
Information technology
Internal controls and governance
Management and administration

This report outlines whether the Department of Customer Service (the department) has effective controls in place to ensure the integrity of data in the Births, Deaths and Marriages Register (the register), and to prevent unauthorised access and misuse. The audit found that the department has processes in place to ensure that the information entered in the register is accurate and that any changes to it are validated. Although there are controls in place

Published

Actions for Workforce reform in three amalgamated councils

Workforce reform in three amalgamated councils

Local Government
Management and administration
Project management
Workforce and capability

The Inner West Council and the Snowy Monaro and Queanbeyan-Palerang Regional Councils have all made progress towards efficient organisational structures following the amalgamation of their former council areas in 2016, according to a report released today by the Auditor-General of New South Wales. All three councils are now operating with a single workforce and have largely achieved the milestones they planned for the first stage of their amalgamations.

Published

Actions for Fraud Survey

Fraud Survey

Education
Community Services
Finance
Health
Industry
Justice
Local Government
Planning
Premier and Cabinet
Transport
Treasury
Universities
Whole of Government
Environment
Fraud
Information technology
Internal controls and governance
Procurement
Risk

In a report released today, the NSW Auditor-General, Margaret Crawford provides a snapshot of reported fraud in the NSW public sector and an analysis of NSW Government agencies’ fraud controls based on a survey of 102 agencies.

Published

Actions for Implementation of the NSW Government’s program evaluation initiative

Implementation of the NSW Government’s program evaluation initiative

Industry
Justice
Planning
Premier and Cabinet
Treasury
Environment
Financial reporting
Internal controls and governance
Management and administration
Risk
Service delivery
Shared services and collaboration
Workforce and capability

The NSW Government’s ‘program evaluation initiative’, introduced to assess whether service delivery programs achieve expected outcomes and value for money, is largely ineffective according to a report released today by NSW Auditor-General, Margaret Crawford. Government services, in areas such as public order and safety, health and education, are delivered by agencies through a variety of programs. In 2016–17, the NSW Government estimates that it will sp

Published

Actions for Agency compliance with the GIPA Act

Agency compliance with the GIPA Act

Whole of Government
Compliance
Internal controls and governance

In a report released today, the NSW Auditor-General, Margaret Crawford found some NSW Government agencies were not publicly releasing all the required information on contracts with the private sector, nor were they publishing it in a timely manner. This report assessed whether 13 agencies were complying with Part 3 Division 5 of the Government Information (Public Access) Act 2009 (GIPA Act), relating to Government contracts with the private sector.

Published

Actions for Monitoring food safety practices in retail food businesses

Monitoring food safety practices in retail food businesses

Health
Local Government
Compliance
Internal controls and governance
Management and administration
Risk
Shared services and collaboration

New South Wales has a lower rate of foodborne illness than the national average. This reflects some good practices in the NSW Food Authority’s approach to monitoring food safety standards. It also is a factor of the long-standing commitment by local councils’ to ensuring retail food businesses meet these standards. To ensure foodborne illness remains low, the Authority needs to better monitor its arrangements with councils which inspect retail food busi

Published

Actions for Realising the benefits of the Service NSW initiative

Realising the benefits of the Service NSW initiative

Whole of Government
Information technology
Internal controls and governance
Management and administration
Project management
Service delivery
Shared services and collaboration

The current benefits realisation approach for Service NSW needs to improve so benefits and savings can be effectively measured, reported and realised, according to a report released today by the NSW Acting Auditor-General, Tony Whitfield. Customers are finding that Service NSW provides a convenient and practical way to access all government transaction services.   Parliamentary reference - Report number #266 - released 17 February 2016