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Reports

Search filters applied: justice AND 2006, 2001 .

Published

Actions for Distributing Legal Aid in New South Wales

Distributing Legal Aid in New South Wales

Justice
Internal controls and governance
Management and administration
Service delivery
Shared services and collaboration
Workforce and capability

We found the Commission to be performing well in delivering legal aid services. It has maintained and expanded services despite funding pressures and increasing demand. Overall, we found the Commission’s practices of making people aware of legal issues and its services to be comprehensive. Communication is via brochures, telephone and internet. We also found its processing of applications for legal aid to be sound.   Parliamentary reference - Report nu

Published

Actions for The Police Assistance Line: Follow-up audit

The Police Assistance Line: Follow-up audit

Justice
Management and administration
Procurement
Service delivery
Workforce and capability

In this 2006 follow-up audit, we found that NSW Police had addressed most of the key areas for improvement we identified in 2003. The contact centre which operates the Police Assistance Line (PAL) is well managed, and has implemented several improvements since our 2003 audit. The centre’s speed in answering and handling PAL calls is better than in 2003. Caller satisfaction with PAL services is high, and NSW Police calculate it releases 200 police for fro

Published

Actions for Managing sick leave in NSW Police and the Department of Corrective Services: Follow-up audit

Managing sick leave in NSW Police and the Department of Corrective Services: Follow-up audit

Justice
Management and administration

Not all recommendations from our 2002 audit have been fully implemented, despite both agencies accepting them all at the time. NSW Police has not established sick leave targets to measure and report progress. And the Department of Corrective Services has not been able to implement a revised sick leave policy to formalise proposed changes in practice. We found significant problems with the accuracy and completeness of NSW Police sick leave data. Reporting

Published

Actions for Prisoner Rehabilitation

Prisoner Rehabilitation

Justice
Management and administration
Risk
Service delivery
Shared services and collaboration

In recent years the department has significantly changed its approach to rehabilitating prisoners. It has introduced programs to address offending behaviour based on evidence of what works. It has also formed partnerships with other agencies to help reintegrate prisoners into the community. We believe the department is on the right path and should continue building on these initiatives. Despite these efforts, almost one in two prisoners return to prison

Published

Actions for Agencies working together to improve services

Agencies working together to improve services

Premier and Cabinet
Treasury
Justice
Transport
Education
Internal controls and governance
Service delivery
Shared services and collaboration

In the cases we examined, we found that agencies working together can improve services or results. However, the changes were not always as great as anticipated or had not reached maximum potential. Establishing the right governance framework and accountability requirements between partners at the start of the project is critical to success. And joint responsibility requires new funding and reporting arrangements to be developed.   Parliamentary referen

Published

Actions for Follow-up audits: School accountability and improvement model and Management of Court waiting times

Follow-up audits: School accountability and improvement model and Management of Court waiting times

Justice
Education
Management and administration

Over 96 per cent of the audit recommendations made were accepted by the agencies. And more than half of these recommendations have been implemented. In addition, many of the problems identified in the 1999 audits have been addressed. For over 90 per cent of recommendations there has been some measurable change in practices or performance. In general, the approach taken by the agencies to monitor and report on the progress of implementation could be impr

Published

Actions for Follow-up audits: Police response to calls for assistance, The levying and collection of Land Tax and Coordination of bushfire fighting activities

Follow-up audits: Police response to calls for assistance, The levying and collection of Land Tax and Coordination of bushfire fighting activities

Justice
Finance
Management and administration
Service delivery

The acceptance of audit recommendations by agencies in the current review was high and represented 96 per cent of the recommendations made. In addition, half of the recommendations in the 1998 audits have been adequately addressed and for over 70 per cent of recommendations there has been some measurable change in practices or performance. But overall, most of these improvements have been incremental. And, for nearly one third of the recommendations, ch

Published

Actions for NSW Correctional Industries

NSW Correctional Industries

Justice
Management and administration
Service delivery

Correctional Industries (CIs) have come a long way in NSW.  CIs have grown to employ rates of inmates which rank amongst the highest in the world.  This is a commendable achievement by the Department. Whilst there are other notable achievements to date, the Audit Office believes that CIs have developed to a stage where they can, and should, tackle even more challenging issues. The audit is found that to optimise the development of inmates for employabil