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Reports

Search filters applied: justice, premier and cabinet AND 2020, 2011, 2009, 2006 AND project management, service delivery .

Published

Actions for Their Futures Matter

Their Futures Matter

Justice
Community Services
Education
Health
Whole of Government
Cross-agency collaboration
Internal controls and governance
Management and administration
Project management

The Auditor-General for New South Wales, Margaret Crawford, released a report today examining whether the Department of Communities and Justice had effective governance and partnership arrangements in place to deliver ‘Their Futures Matter’. Their Futures Matter was intended to place vulnerable children and families at the heart of services, and direct investment to where funding and programs deliver the greatest social and economic benefits. It was a f

Published

Actions for Funding enhancements for police technology

Funding enhancements for police technology

Justice
Community Services
Information technology
Management and administration
Procurement
Project management

This report focuses on how the NSW Police Force managed a $100 million program to acquire new technology. The program invested in technologies intended to make police work safer and quicker. These included body-worn video (BWV) cameras, smart phone devices, mobile fingerprint scanners and hand-held drug testing devices. The audit found that while the NSW Police Force mostly managed the ‘Policing for Tomorrow’ program effectively, investment decision mak

Published

Actions for Volume Seven 2011 focus on Law, Order and Emergency Services

Volume Seven 2011 focus on Law, Order and Emergency Services

Justice
Financial reporting
Management and administration
Procurement
Project management
Risk

The audits of these agencies’ financial statements for the year ended 30 June 2011 resulted in unmodified audit opinions within the Independent Auditor’s Reports. It is recommended that emergency services agencies continue to develop and implement comprehensive volunteer workforce management plans to ensure they have the right volunteer resources.

Published

Actions for Responding to Domestic and Family Violence

Responding to Domestic and Family Violence

Community Services
Justice
Health
Internal controls and governance
Management and administration
Service delivery

Organisations generally work together to improve the safety of victims when there is an overt and serious crisis, particularly where children are involved. There are no standard ways for victims and perpetrators to access help that might prevent ongoing violence and address underlying issues. This is particularly problematic where there are repeat victims and perpetrators, many of whom have complex mental health, drug and alcohol problems and are difficu

Published

Actions for Solar Bonus Scheme

Solar Bonus Scheme

Premier and Cabinet
Compliance
Infrastructure
Management and administration
Project management
Regulation
Risk
Service delivery

A NSW Auditor General’s Report has found that the NSW Government and its agencies grossly underestimated the cost and number of people that would install systems under the Solar Bonus Scheme. By October 2010, the estimated cost of the Scheme, if it continued the way it was going, would have reached $3.988 billion. More than ten times the original estimate of $362 million. In response to the increased cost, the gross tariff for new applicants was reduced

Published

Actions for Two Ways Together - NSW Aboriginal Affairs Plan

Two Ways Together - NSW Aboriginal Affairs Plan

Community Services
Premier and Cabinet
Internal controls and governance
Management and administration
Project management
Service delivery

To date the Two Ways Together Plan (the Plan) has not delivered the improvement in overall outcomes for Aboriginal people that was intended. Stronger partnerships between the government and Aboriginal people are only beginning to emerge. The disadvantage still experienced by some of the estimated 160,000 Aboriginal people in NSW is substantial. For example, the unemployment rate for Aboriginal people is at least three times higher than the rate for all N

Published

Actions for The effectiveness of cautioning for minor Cannabis offences

The effectiveness of cautioning for minor Cannabis offences

Justice
Health
Project management
Service delivery

Over the last ten years the NSW Police Force (Police) has used cautioning to divert over 39,000 minor cannabis offenders from the courts, saving at least $20 million in court costs. People cautioned for minor cannabis offences are also less likely to reoffend than those dealt with by the courts. Adults are more likely to be cautioned for minor cannabis offences today than when cautioning was introduced ten years ago. However this is not the case for youn

Published

Actions for Helping Aboriginal Defendants through MERIT

Helping Aboriginal Defendants through MERIT

Justice
Health
Management and administration
Service delivery

The Magistrates Early Referral into Treatment program (MERIT) diverts adult defendants with drug problems from the local court into a drug treatment program. Recent studies of MERIT outcomes indicate that MERIT is a highly appropriate intervention program for Aboriginal defendants. It has improved the health of participants, including significant reduction in drug use and significant improvement in mental health. Better justice outcomes include lower rat

Published

Actions for Distributing Legal Aid in New South Wales

Distributing Legal Aid in New South Wales

Justice
Internal controls and governance
Management and administration
Service delivery
Shared services and collaboration
Workforce and capability

We found the Commission to be performing well in delivering legal aid services. It has maintained and expanded services despite funding pressures and increasing demand. Overall, we found the Commission’s practices of making people aware of legal issues and its services to be comprehensive. Communication is via brochures, telephone and internet. We also found its processing of applications for legal aid to be sound.   Parliamentary reference - Report nu

Published

Actions for The Police Assistance Line: Follow-up audit

The Police Assistance Line: Follow-up audit

Justice
Management and administration
Procurement
Service delivery
Workforce and capability

In this 2006 follow-up audit, we found that NSW Police had addressed most of the key areas for improvement we identified in 2003. The contact centre which operates the Police Assistance Line (PAL) is well managed, and has implemented several improvements since our 2003 audit. The centre’s speed in answering and handling PAL calls is better than in 2003. Caller satisfaction with PAL services is high, and NSW Police calculate it releases 200 police for fro