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Reports

Published

Actions for NSW State Emergency Service Management of Volunteers

NSW State Emergency Service Management of Volunteers

Justice
Internal controls and governance
Management and administration
Project management
Risk
Service delivery
Workforce and capability

The SES needs to better understand the location, availability and skills of its volunteers so it can properly plan for emergency events. It needs to improve how it selects and retains the right volunteers and provide more up-to-date and focused training. The SES has improved volunteer safety with injury claims falling by 40 per cent to 70 in the four years to 30 June 2013. The average cost of claims has fallen by 58 per cent to $3,547. The SES attribute

Published

Actions for Fitness of Firefighters

Fitness of Firefighters

Justice
Internal controls and governance
Risk
Workforce and capability

Fire and Rescue NSW do not know whether all its firefighters are fit to perform their full range of operational duties. Once they are employed, there are no formal checks on firefighters’ health and fitness during their career. Also, while a health standard for firefighters has been developed it has not been agreed nor implemented.   Parliamentary reference - Report number #239 - released 1 April 2014

Published

Actions for Volume Six 2013 focusing on Law, Order and Emergency Services

Volume Six 2013 focusing on Law, Order and Emergency Services

Justice
Compliance
Fraud
Project management
Workforce and capability

We issued unqualified audit opinions on the above agencies’ 30 June 2013 financial statements. During the year, The Treasury issued TC 13/01 ‘Mandatory early close procedures for 2013’. As a result, the law and order services agencies were required to perform early close procedures. All law and order service agencies were broadly successful in performing the procedures, which helped them submit financial statements by an earlier due date. This in tu

Published

Actions for Volume Seven 2012 focusing on Law, Order and Emergency Services

Volume Seven 2012 focusing on Law, Order and Emergency Services

Justice
Compliance
Fraud
Internal controls and governance
Management and administration
Procurement
Project management
Workforce and capability

Since the Victims’ Compensation Scheme started in 1989, $1.6 billion has been paid to victims of crime, but only $57.4 million or nearly four per cent has been recovered from convicted offenders. The remaining 96 per cent has been funded by the taxpayer.

Published

Actions for Volume Eight 2010 focus on Law and Order and Emergency Services

Volume Eight 2010 focus on Law and Order and Emergency Services

Justice
Internal controls and governance
Management and administration
Project management
Risk
Service delivery
Workforce and capability

The report includes comments on his financial audits of NSW Government emergency services and law and order agencies for 2009-10. The audits of these agencies’ financial reports for the year ended 30 June 2010 each resulted in an unqualified Independent Auditor’s Report. Significant backlog in victims’ compensation claims The Department of Justice and Attorney General paid $63 million in compensation to victims of crimes but only received $4.2 million fr

Published

Actions for Managing Forensic Analysis: Fingerprints and DNA

Managing Forensic Analysis: Fingerprints and DNA

Justice
Health
Internal controls and governance
Management and administration
Procurement
Risk
Service delivery
Shared services and collaboration
Workforce and capability

Fingerprints and DNA play a critical role in solving crime and serving justice, but DNA evidence can result in more arrests, more prosecutions and more convictions. We found that while police effectively prioritise fingerprint evidence, it could better manage the screening and analysis of both fingerprint and DNA evidence to reduce delays.   Parliamentary reference - Report number #195 - released 10 February 2010

Published

Actions for Managing Injured Police

Managing Injured Police

Justice
Internal controls and governance
Management and administration
Service delivery
Workforce and capability

Overall, the NSW Police Force’s approach to managing injured officers since 2006 is appropriate, focusing on notification and early intervention and the development of successful return to work plans. Early intervention and return to work are the key factors in successfully managing injured officers and reducing the cost of workplace injuries. The Force has not done this well in the past. Through the establishment of the safety command, the Force has bui

Published

Actions for Working with Hotels and Clubs to Reduce Alcohol-Related Crime

Working with Hotels and Clubs to Reduce Alcohol-Related Crime

Justice
Compliance
Management and administration
Regulation
Service delivery
Shared services and collaboration
Workforce and capability

In NSW alcohol-related assaults have almost doubled over the last ten years. In 2006-07 there were 20,475 alcohol-related assaults excluding domestic violence incidents, up from 10,305 in 1997-98. In fact, the number of these assaults is increasing at a faster rate than total assaults. Incidences of alcohol-related malicious damage and offensive conduct have also increased, rising by 87 and 70 per cent respectively. Working with hotels and clubs to

Published

Actions for Efficiency of the Office of the Director of Public Prosecutions

Efficiency of the Office of the Director of Public Prosecutions

Justice
Information technology
Internal controls and governance
Management and administration
Service delivery
Workforce and capability

The Office of the Director of Public Prosecutions (ODPP) prosecutes the most serious criminal cases on behalf of the people of New South Wales. The ODPP says it is efficient. We acknowledge that the ODPP has many skilful and committed staff who work very hard to achieve good results for the people of NSW. It could not, however, provide sufficient evidence for us to reach a conclusion on its efficiency. We also identified some significant opportunities fo

Published

Actions for Police Rostering

Police Rostering

Justice
Internal controls and governance
Management and administration
Risk
Service delivery
Workforce and capability

Overall, the NSW Police Force (the Force) is not meeting its target for responding to urgent calls for assistance. Today, one in four complaints is about customer service. Victims of crime report issues including difficulties in contacting an officer and frustration at having to wait for an officer to return to duty to find out about their case. The timeliness of investigations is also at risk when follow-up is delayed. Seventy per cent of comm