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Reports

Search filters applied: industry AND 2003 AND internal controls and governance, management and administration, regulation .

Published

Actions for Complaints and Review Processes, and Provision of Industry Assistance

Complaints and Review Processes, and Provision of Industry Assistance

Justice
Industry
Management and administration

In response to the 1999 audit, both Offices focussed on improving the transparency and consistency of decisions. Both introduced client service standards and implemented systems to improve their management of complaints. In addition, the Office of the Protective Commissioner (OPC) introduced six monthly financial statements which are sent to clients or their carers. However, there are three recommendations from the 1999 audit that are not fully implement

Published

Actions for Implementing the Ovine Johne's Disease Program

Implementing the Ovine Johne's Disease Program

Industry
Internal controls and governance
Regulation
Service delivery
Shared services and collaboration

The implementation of the Ovine Johne's Disease (OJD) program in New South Wales has been prolonged and difficult. In our view, the OJD Program in New South Wales has experienced two major difficulties with its implementation: the lack of a strategic approach to program management, and an ill-defined governance structure. Both the NSW Government and industry need to be better organised and improve the planning, direction and co-ordination of the OJD Prog