Reports
Actions for Delivering Services Online
Delivering Services Online
A staged, systematic and careful approach and extensive business re-engineering effort underpinned the Roads and Traffic Authority's (RTA) steady progress in providing customers with a range of reliable and secure online registration services. The RTA’s consistent and disciplined pursuit of new and challenging e-business opportunities is commendable.
Parliamentary reference - Report number #111 - released 11 June 2003
Actions for Implementing the Ovine Johne's Disease Program
Implementing the Ovine Johne's Disease Program
The implementation of the Ovine Johne's Disease (OJD) program in New South Wales has been prolonged and difficult. In our view, the OJD Program in New South Wales has experienced two major difficulties with its implementation: the lack of a strategic approach to program management, and an ill-defined governance structure. Both the NSW Government and industry need to be better organised and improve the planning, direction and co-ordination of the OJD Program and future programs.
Parliamentary reference - Report number #107 - released 26 February 2003
Actions for Managing Sick Leave
Managing Sick Leave
The NSW Police and Department of Corrective Services (DCS) have committed to improve performance and productivity in their organisations. Both agencies have introduced several initiatives to promote the health, safety and welfare of their personnel. In addition the DCS policy provides for acknowledgements and sanctions based on the amount of medically uncertified leave taken by the employee. There are additional steps that could be taken to improve the management of sick leave.
Parliamentary reference - Report number #100 - released 23 July 2002