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Published

Actions for Use of the internet and related technologies to improve public sector performance

Use of the internet and related technologies to improve public sector performance

Whole of Government
Cyber security
Information technology
Procurement
Service delivery
Shared services and collaboration
Workforce and capability

Notwithstanding the considerable effort, it is not apparent that the Government's vision can be fully achieved without increased efforts. Based on the current position, to ensure that the Government's vision can be achieved the Audit Office is of the view that the following key issues need to be urgently addressed:  more robust mechanisms are needed to monitor, review and report publicly on progress and benefits a greater emphasis sho

Published

Actions for Internal financial reporting including a better practice guide

Internal financial reporting including a better practice guide

Whole of Government
Financial reporting

The Audit Office observed that there is diversity in the form, content and quality of reports produced by the agencies. This reflects, in the main, that agencies tailor reports to meet local needs and conditions. It is considered that improvement is needed. A more consistent approach to financial reporting through the use of minimum standards is suggested. The Audit Office is of the view that agencies would benefit from a systematic approach to the repor

Published

Actions for Follow-up audits: Police response to calls for assistance, The levying and collection of Land Tax and Coordination of bushfire fighting activities

Follow-up audits: Police response to calls for assistance, The levying and collection of Land Tax and Coordination of bushfire fighting activities

Justice
Finance
Management and administration
Service delivery

The acceptance of audit recommendations by agencies in the current review was high and represented 96 per cent of the recommendations made. In addition, half of the recommendations in the 1998 audits have been adequately addressed and for over 70 per cent of recommendations there has been some measurable change in practices or performance. But overall, most of these improvements have been incremental. And, for nearly one third of the recommend

Published

Actions for NSW Correctional Industries

NSW Correctional Industries

Justice
Management and administration
Service delivery

Correctional Industries (CIs) have come a long way in NSW.  CIs have grown to employ rates of inmates which rank amongst the highest in the world.  This is a commendable achievement by the Department. Whilst there are other notable achievements to date, the Audit Office believes that CIs have developed to a stage where they can, and should, tackle even more challenging issues. The audit is found that to optimise the development of in

Published

Actions for Ambulance Service of NSW: Readiness to respond

Ambulance Service of NSW: Readiness to respond

Health
Internal controls and governance
Management and administration
Shared services and collaboration
Workforce and capability

This performance audit indicates that the Service has considerable work to do to reach its aspirations of being recognised amongst leading examples of best practice services. The commitment of the Service to serving the community and the professionalism of the Service's officers is not in question. It is, however, apparent that a number of barriers to performance will need to be overcome for the Service to perform as well as it would wish.   Parli

Published

Actions for TAFE NSW: Review of Administration

TAFE NSW: Review of Administration

Industry
Internal controls and governance
Management and administration
Shared services and collaboration

The Audit Office recognises that TAFE NSW has undergone significant change in the last decade in order to improve service delivery. Whilst the focus of change has been TAFE NSW's core educational role, administration has also benefited. The Quality Management Systems introduced by the Institutes are an example. The Audit Office is of the opinion that TAFE NSW needs a means by which the efficiency and effectiveness of administrative functions can be asse