Reports
Actions for Driver vehicle system
Driver vehicle system
What this report is aboutTransport for NSW (TfNSW) uses the Driver vehicle System (DRIVES) to support its regulatory functions. The system covers over 6.2 million driver licences and over seven million vehicle registrations.DRIVES first went live in 1991 and has been significantly extended and updated since, though is still based around the same core system. The system is at end of life but has become an important service for Service NSW and the NSW Poli
Actions for Enterprise, Investment and Trade 2023
Enterprise, Investment and Trade 2023
What this report is about Results of the Enterprise, Investment and Trade portfolio of financial statement audits for the year ended 30 June 2023. What we found Unqualified audit opinions were issued for all completed Enterprise, Investment and Trade portfolio agencies. An 'other matter' paragraph was included in the Jobs for NSW Fund's 30 June 2022 independent auditor's report to reflect the non-compliance with the Jobs for NSW Act 2015 (t
Actions for Management of the Critical Communications Enhancement Program
Management of the Critical Communications Enhancement Program
Effective radio communications are crucial to NSW's emergency services organisations. The Critical Communications Enhancement Program (CCEP) aims to deliver an enhanced public safety radio network to serve the five emergency services organisations (ESOs), as well as a range of other users. This report assesses whether the NSW Telco Authority is effectively managing the CCEP. What we found Where it has already been delivered
Actions for Cyber Security NSW: governance, roles, and responsibilities
Cyber Security NSW: governance, roles, and responsibilities
Cyber Security NSW is part of the Department of Customer Service, and aims to provide the NSW Government with an integrated approach to preventing and responding to cyber security threats. This audit assessed the effectiveness of Cyber Security NSW's arrangements in contributing to the NSW Government's commitments under the NSW Cyber Security Strategy, in particular, increasing the NSW Government's cyber resiliency. The audit a
Actions for Enterprise, Investment and Trade 2022
Enterprise, Investment and Trade 2022
Result of the Enterprise, Investment and Trade cluster agencies' financial statement audits for the year ended 30 June 2022. What we found The Machinery of Government changes within the Enterprise, Investment and Trade cluster resulted in the creation of the Department of Enterprise, Investment and Trade and the transfer of $1.0 billion of net assets into the new department. Unmodified audit opinions were issued for all compl
Actions for Customer Service 2022
Customer Service 2022
Result of the Customer Service cluster agencies' financial statement audits for the year ended 30 June 2022. What we found Unmodified audit opinions were issued for Customer Service cluster agencies. What the key issues were The number and size of Service NSW's administered grant programs have increased significantly in response to emergency events. Improvements are required to address gaps in Service NSW's policies, systems
Actions for Audit Insights 2018-2022
Audit Insights 2018-2022
In this report, we have analysed the key findings and recommendations from our audit reports over the past four years. This analysis includes financial audits, performance audits, and compliance audits of state and local government entities that were tabled in NSW Parliament between July 2018 and February 2022. The report is framed by recognition that the past four years have seen significant challenges and emergency events.
Actions for Customer Service 2021
Customer Service 2021
This report analyses the results of our audits of the Customer Service cluster agencies for the year ended 30 June 2021. Our preferred approach is to table the ‘Report on State Finances’ in Parliament before any other cluster report. This is because the ‘Report on State Finances’ focuses on the audit results and observations relating to the Total State Sector Accounts, in effect a consolidation of all government agencies. This year the ‘Report on State
Actions for Managing cyber risks
Managing cyber risks
This audit assessed how effectively Transport for NSW (TfNSW) and Sydney Trains identify and manage their cyber security risks. The NSW Cyber Security Policy (CSP) sets out 25 mandatory requirements for agencies, including implementing the Australian Cyber Security Centre’s Essential 8 strategies to mitigate cyber security incidents, and identifying the agency’s most vital systems, their ‘crown jewels’. The audited agenc
Actions for Service NSW's handling of personal information
Service NSW's handling of personal information
The Auditor-General for New South Wales, Margaret Crawford, released a report today examining the effectiveness of Service NSW’s handling of customers’ personal information to ensure its privacy. The audit found that Service NSW is not effectively handling personal customer and business information to ensure its privacy. Service NSW continues to use business processes that pose a risk to the privacy of personal information. This includes the routine ema