Actions for Customer Service 2023
This report will analyse the results of the 2022–23 financial statement audits of the Customer Service cluster and group findings around key areas of service delivery. It will comment on financial reporting and performance, key accounting issues, and internal controls and governance findings.
Actions for Enterprise, Investment and Trade 2023
This report will analyse the results of the 2022–23 financial statement audits of the Enterprise, Investment and Trade cluster and group findings around key areas of service delivery. It will comment on financial reporting and performance, key accounting issues, and internal controls and governance findings.
Actions for Government advertising 2022-23
Under the NSW Government Advertising Act 2011, the Auditor General is required to undertake a performance audit on government advertising activities undertaken by agencies in each financial year. This audit will examine selected government advertising campaigns approved and/or conducted in 2022–23.
Actions for Park'nPay
Audit background: The Park’nPay app, developed by the Department of Customer Service, allows users to search for vacant parking locations, and make parking payments using their mobile phones or other smart devices. To implement the app, the Department of Customer Service engaged a third-party provider to develop an interface with the app and parking meter infrastructure it controlled, and to provide ongoing software support services over a three year pe
Actions for Management of the Critical Communications Enhancement Program
Effective radio communications are crucial to NSW's emergency services organisations. The Critical Communications Enhancement Program (CCEP) aims to deliver an enhanced public safety radio network to serve the five emergency services organisations (ESOs), as well as a range of other users. This report assesses whether the NSW Telco Authority is effectively managing the CCEP. What we found Where it has already been delivered
Actions for Effectiveness of SafeWork NSW in exercising its compliance functions
Audit background SafeWork NSW is the workplace health and safety regulator for all NSW workplaces except for mining and petroleum sites. It is responsible for the administration of the Work Health and Safety Act 2011, Explosives Act 2003, and some of the Dangerous Goods (Road and Rail Transport) Act 2008. SafeWork NSW was established on 1 September 2015 as one of three entities that replaced WorkCover NSW. SafeWork NSW is not responsible for the admin
Actions for Natural disasters
What this report is about This report draws together the financial impact of natural disasters on agencies integral to the response and impact of natural disasters during 2021–22. What we found Over the 2021–22 financial year $1.4 billion from a budget of $1.9 billion was spent by the NSW Government in response to natural disasters. Total expenses were less than the budget due to underspend in the following areas: clean-up assistance, including coun
Actions for Government advertising 2021–22
The Government Advertising Act 2011 requires the Auditor-General to undertake a performance audit on government advertising activities each financial year. This audit examined whether TAFE NSW's annual advertising campaign in 2021–22: was carried out effectively, economically, and efficiently complied with regulatory requirements and the Government Advertising Guidelines. What we found TAFE NSW complied with Section 6 of the
Actions for Cyber Security NSW: governance, roles, and responsibilities
Cyber Security NSW is part of the Department of Customer Service, and aims to provide the NSW Government with an integrated approach to preventing and responding to cyber security threats. This audit assessed the effectiveness of Cyber Security NSW's arrangements in contributing to the NSW Government's commitments under the NSW Cyber Security Strategy, in particular, increasing the NSW Government's cyber resiliency. The audit as
Actions for Enterprise, Investment and Trade 2022
Result of the Enterprise, Investment and Trade cluster agencies' financial statement audits for the year ended 30 June 2022. What we found The Machinery of Government changes within the Enterprise, Investment and Trade cluster resulted in the creation of the Department of Enterprise, Investment and Trade and the transfer of $1.0 billion of net assets into the new department. Unmodified audit opinions were issued for all compl