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Reports

Search filters applied: community services, premier and cabinet AND 2020, 2011, 2006 AND service delivery, shared services and collaboration .

Published

Actions for Responding to Domestic and Family Violence

Responding to Domestic and Family Violence

Community Services
Justice
Health
Internal controls and governance
Management and administration
Service delivery

Organisations generally work together to improve the safety of victims when there is an overt and serious crisis, particularly where children are involved. There are no standard ways for victims and perpetrators to access help that might prevent ongoing violence and address underlying issues. This is particularly problematic where there are repeat victims and perpetrators, many of whom have complex mental health, drug and alcohol problems and are difficu

Published

Actions for Solar Bonus Scheme

Solar Bonus Scheme

Premier and Cabinet
Compliance
Infrastructure
Management and administration
Project management
Regulation
Risk
Service delivery

A NSW Auditor General’s Report has found that the NSW Government and its agencies grossly underestimated the cost and number of people that would install systems under the Solar Bonus Scheme. By October 2010, the estimated cost of the Scheme, if it continued the way it was going, would have reached $3.988 billion. More than ten times the original estimate of $362 million. In response to the increased cost, the gross tariff for new applicants was reduced

Published

Actions for Two Ways Together - NSW Aboriginal Affairs Plan

Two Ways Together - NSW Aboriginal Affairs Plan

Community Services
Premier and Cabinet
Internal controls and governance
Management and administration
Project management
Service delivery

To date the Two Ways Together Plan (the Plan) has not delivered the improvement in overall outcomes for Aboriginal people that was intended. Stronger partnerships between the government and Aboriginal people are only beginning to emerge. The disadvantage still experienced by some of the estimated 160,000 Aboriginal people in NSW is substantial. For example, the unemployment rate for Aboriginal people is at least three times higher than the rate for all N

Published

Actions for Helping older people access a residential aged care facility

Helping older people access a residential aged care facility

Health
Community Services
Compliance
Internal controls and governance
Management and administration
Risk
Service delivery
Shared services and collaboration
Workforce and capability

Assessment processes for older people needing to go to an Residential Aged Care Facility (RACF) vary depending on the processes of the Aged Care Assessement Teams (ACAT) they see and whether or not they are in hospital. The data collected on ACAT performance was significantly revised during 2004 making comparisons with subsequent years problematic. ACATs have more responsibilities than assessing older people for residential care. It is not clear whether

Published

Actions for Agencies working together to improve services

Agencies working together to improve services

Premier and Cabinet
Treasury
Justice
Transport
Education
Internal controls and governance
Service delivery
Shared services and collaboration

In the cases we examined, we found that agencies working together can improve services or results. However, the changes were not always as great as anticipated or had not reached maximum potential. Establishing the right governance framework and accountability requirements between partners at the start of the project is critical to success. And joint responsibility requires new funding and reporting arrangements to be developed.   Parliamentary referen

In progress

Actions for Service NSW's handling of personal information

Service NSW's handling of personal information

Premier and Cabinet
Finance
Compliance
Cyber security
Fraud
Information technology
Internal controls and governance
Management and administration
Risk
Service delivery

This audit will assess how effectively Service NSW handles personal customer and business information to ensure its privacy. We will address the audit objective with the following audit criteria: Does Service NSW have processes and governance in place to identify and manage risks to the privacy of personal customer and business information? Does Service NSW have policies, processes and systems in place that support the effective handling of personal c

In progress

Actions for Addressing public inquiry recommendations

Addressing public inquiry recommendations

Community Services
Justice
Whole of Government
Compliance
Internal controls and governance
Management and administration
Project management
Service delivery

There are many public inquiries and reviews into the government’s policy decisions and administration every year. Key sources of public inquiries and reviews include parliamentary committees, the Coroner, the Ombudsman, ICAC, the Law Enforcement Conduct Commission and the Auditor-General. Other sources include statutory reviews of legislation, other reviews that the government has elected to make public and, more infrequently, special commissions of inqu

Open for contribution

Actions for Responses to homelessness

Responses to homelessness

Community Services
Justice
Internal controls and governance
Management and administration
Project management
Service delivery
Shared services and collaboration
Workforce and capability

Efforts to address homelessness in NSW are guided by the NSW Homelessness Strategy 2018-23. This Strategy aims to facilitate collaboration between the Government sector, non-government organisations and the community to reduce the impact of homelessness on individuals and improve outcomes for people and families. The 2018–19 Budget committed $1.0 billion for homelessness services over four years. Under the NSW COVID-19 Stage 2 stimulus in March 2020, the

Planned

Actions for Coordination of emergency responses

Coordination of emergency responses

Premier and Cabinet
Cross-agency collaboration
Management and administration
Project management
Service delivery
Shared services and collaboration

The 2019–20 bushfire emergencies, and the COVID-19 pandemic have had a significant impact on the people and public sector of New South Wales. The scale of government responses to both events has also been significant and has encompassed a wide range of activities, service delivery, governance and policy. Significant resources have been directed for emergency responses, and in assisting rebuilding and economic recovery. Some systems and processes have cha

Planned

Actions for Domestic and family violence

Domestic and family violence

Community Services
Justice
Internal controls and governance
Management and administration
Service delivery
Shared services and collaboration

The NSW Government included reducing domestic and family violence reoffending as a Premier’s Priority in 2015. The 2016–17 Budget announced $300 million over four years for early intervention programs, crisis responses, and new approaches intended to change perpetrator behaviour. This audit may consider whether agency responses are effectively responding to domestic and family violence and may be undertaken as a series of audits looking at how different