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Reports

Search filters applied: community services, health, premier and cabinet, transport, treasury, whole of government AND special review, performance audit AND 2020 AND financial reporting, internal controls and governance, shared services and collaboration .

Published

Actions for Their Futures Matter

Their Futures Matter

Justice
Community Services
Education
Health
Whole of Government
Cross-agency collaboration
Internal controls and governance
Management and administration
Project management

The Auditor-General for New South Wales, Margaret Crawford, released a report today examining whether the Department of Communities and Justice had effective governance and partnership arrangements in place to deliver ‘Their Futures Matter’. Their Futures Matter was intended to place vulnerable children and families at the heart of services, and direct investment to where funding and programs deliver the greatest social and economic benefits. It was a f

Published

Actions for CBD South East Sydney Light Rail: follow-up performance audit

CBD South East Sydney Light Rail: follow-up performance audit

Transport
Infrastructure
Internal controls and governance
Management and administration
Procurement
Project management
Risk
Service delivery

This is a follow-up to the Auditor-General's November 2016 report on the CBD South East Sydney Light Rail project. This follow-up report assessed whether Transport for NSW has updated and consolidated information about project costs and benefits. The audit found that Transport for NSW has not consistently and accurately updated project costs, limiting the transparency of reporting to the public. The Auditor-General reports that the total cost of the pr

Published

Actions for Destination NSW's support for major events

Destination NSW's support for major events

Treasury
Financial reporting
Management and administration
Procurement
Project management
Service delivery

This report focuses on whether Destination NSW (DNSW) can demonstrate that its support for major events achieves value for money. The audit found that DNSW’s processes for assessing and evaluating the major events it funds are mostly effective, but its public reporting does not provide enough transparency. DNSW provides clear information to event organisers seeking funding and has a comprehensive methodology for conducting detailed event assessments. H

Published

Actions for Integrity of data in the Births, Deaths and Marriages Register

Integrity of data in the Births, Deaths and Marriages Register

Justice
Premier and Cabinet
Whole of Government
Cyber security
Fraud
Information technology
Internal controls and governance
Management and administration

This report outlines whether the Department of Customer Service (the department) has effective controls in place to ensure the integrity of data in the Births, Deaths and Marriages Register (the register), and to prevent unauthorised access and misuse. The audit found that the department has processes in place to ensure that the information entered in the register is accurate and that any changes to it are validated. Although there are controls in place

In progress

Actions for Service NSW's handling of personal information

Service NSW's handling of personal information

Premier and Cabinet
Finance
Compliance
Cyber security
Fraud
Information technology
Internal controls and governance
Management and administration
Risk
Service delivery

This audit will assess how effectively Service NSW handles personal customer and business information to ensure its privacy. We will address the audit objective with the following audit criteria: Does Service NSW have processes and governance in place to identify and manage risks to the privacy of personal customer and business information? Does Service NSW have policies, processes and systems in place that support the effective handling of personal c

In progress

Actions for Addressing public inquiry recommendations

Addressing public inquiry recommendations

Community Services
Justice
Whole of Government
Compliance
Internal controls and governance
Management and administration
Project management
Service delivery

There are many public inquiries and reviews into the government’s policy decisions and administration every year. Key sources of public inquiries and reviews include parliamentary committees, the Coroner, the Ombudsman, ICAC, the Law Enforcement Conduct Commission and the Auditor-General. Other sources include statutory reviews of legislation, other reviews that the government has elected to make public and, more infrequently, special commissions of inqu

In progress

Actions for WestConnex: Changes since 2014

WestConnex: Changes since 2014

Transport
Compliance
Financial reporting
Infrastructure
Internal controls and governance
Management and administration
Procurement
Project management
Risk
Service delivery

The WestConnex project is a motorway project that will link the M4 and M5 motorways with 33km of new motorway tunnels in Sydney. We conducted a performance audit of the WestConnex business case review process in 2014. Since then, the scope and projects included in WestConnex have changed. This audit will assess whether Transport for NSW and Infrastructure NSW effectively assessed and justified major scope changes to the WestConnex project since December

Open for contribution

Actions for Responses to homelessness

Responses to homelessness

Community Services
Justice
Internal controls and governance
Management and administration
Project management
Service delivery
Shared services and collaboration
Workforce and capability

Efforts to address homelessness in NSW are guided by the NSW Homelessness Strategy 2018-23. This Strategy aims to facilitate collaboration between the Government sector, non-government organisations and the community to reduce the impact of homelessness on individuals and improve outcomes for people and families. The 2018–19 Budget committed $1.0 billion for homelessness services over four years. Under the NSW COVID-19 Stage 2 stimulus in March 2020, the

Planned

Actions for Coordination of emergency responses

Coordination of emergency responses

Premier and Cabinet
Cross-agency collaboration
Management and administration
Project management
Service delivery
Shared services and collaboration

The 2019–20 bushfire emergencies, and the COVID-19 pandemic have had a significant impact on the people and public sector of New South Wales. The scale of government responses to both events has also been significant and has encompassed a wide range of activities, service delivery, governance and policy. Significant resources have been directed for emergency responses, and in assisting rebuilding and economic recovery. Some systems and processes have cha

Planned

Actions for Provision of health services in custodial settings

Provision of health services in custodial settings

Health
Internal controls and governance
Management and administration
Project management
Service delivery
Workforce and capability

The Justice Health and Forensic Mental Health Network delivers health care to adults and young people in contact with the forensic mental health and criminal justice systems. The Network supports a highly vulnerable patient population across community, inpatient and custodial settings. Its patients can include people with many and complex health needs and significant increases in the adult custodial population may have placed additional demands on the de