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Actions for Service NSW's handling of personal information
The Auditor-General for New South Wales, Margaret Crawford, released a report today examining the effectiveness of Service NSW’s handling of customers’ personal information to ensure its privacy. The audit found that Service NSW is not effectively handling personal customer and business information to ensure its privacy. Service NSW continues to use business processes that pose a risk to the privacy of personal information. This includes the routine ema
Actions for Integrity of data in the Births, Deaths and Marriages Register
This report outlines whether the Department of Customer Service (the department) has effective controls in place to ensure the integrity of data in the Births, Deaths and Marriages Register (the register), and to prevent unauthorised access and misuse. The audit found that the department has processes in place to ensure that the information entered in the register is accurate and that any changes to it are validated. Although there are controls in place
Actions for Responses to homelessness
Efforts to address homelessness in NSW are guided by the NSW Homelessness Strategy 2018-23. This Strategy aims to facilitate collaboration between the Government sector, non-government organisations and the community to reduce the impact of homelessness on individuals and improve outcomes for people and families. The 2018–19 Budget committed $1.0 billion for homelessness services over four years. Under the NSW COVID-19 Stage 2 stimulus in March 2020, the
Actions for Coordination of emergency responses
The 2019–20 bushfire emergencies, and the COVID-19 pandemic have had a significant impact on the people and public sector of New South Wales. The scale of government responses to both events has also been significant and has encompassed a wide range of activities, service delivery, governance and policy. Significant resources have been directed for emergency responses, and in assisting rebuilding and economic recovery. Some systems and processes have cha
Actions for Public transport in regional areas
People living in many regional areas of New South Wales have few or no public transport options, with many relying on taxis and buses servicing small areas. Residents who want to participate in employment, education, recreation or access health services outside their areas must use private vehicles. This limits the mobility and opportunities of many people who do not have access to private vehicles. As part of its Future Transport 2056 strategy the NSW G
Actions for Domestic and family violence
The NSW Government included reducing domestic and family violence reoffending as a Premier’s Priority in 2015. The 2016–17 Budget announced $300 million over four years for early intervention programs, crisis responses, and new approaches intended to change perpetrator behaviour. This audit may consider whether agency responses are effectively responding to domestic and family violence and may be undertaken as a series of audits looking at how different
Actions for Advice on major decisions: redevelopment of the Sydney Football Stadium
The NSW Government makes decisions that involve the spending of significant sums, and that have substantial impacts on citizens. This audit will focus on the advice provided for the redevelopment of the Sydney Football Stadium. This audit may examine the adequacy of planning and risk management approaches and whether these: were informed by appropriate and robust departmental advice complied with relevant procurement and assurance frameworks.
Actions for Grants administration for disaster relief
In response to the 2019-20 bushfires and the COVID-19 pandemic, the NSW Government released significant funds for a range of grant programs aimed at providing emergency support, recovery and economic stimulus across NSW. In 2020, the $750 million dollar Small Business Support Fund was set up to support small businesses and a number of grants rounds have been implemented. This audit will assess whether grants administered under the Small Business Support
Actions for A compliance review
We will conduct at least one compliance review to confirm that specific legislation, directions and regulations have been adhered to.
Actions for Government Advertising 2018-19
Under the NSW Government Advertising Act 2011, the Auditor-General is required to undertake a performance audit on government advertising activities annually. The performance audit assesses whether a government agency or agencies has carried out activities in relation to government advertising in an effective, economical and efficient manner and in compliance with the Act, the regulations, other laws and the Government Advertising Guidelines (the Guideli