Reports
Actions for Complaints and Review Processes, and Provision of Industry Assistance
Complaints and Review Processes, and Provision of Industry Assistance
In response to the 1999 audit, both Offices focussed on improving the transparency and consistency of decisions. Both introduced client service standards and implemented systems to improve their management of complaints. In addition, the Office of the Protective Commissioner (OPC) introduced six monthly financial statements which are sent to clients or their carers. However, there are three recommendations from the 1999 audit that are not fully implement
Actions for Waiting Times for Elective Surgery in Public Hospitals
Waiting Times for Elective Surgery in Public Hospitals
We recognise that managing waiting times is a difficult and complex task. Waiting times are influenced by many factors, some of which are outside the control of NSW Health. There are, however, steps which NSW Health could, and should, take to ensure that the processes to manage waiting times are efficient and effective. By all measures used by NSW Health, patients are waiting longer for elective treatment today than six or seven years ago. In March 2003
Actions for Freedom of Information
Freedom of Information
Freedom of Information (FOI) Coordinators and their staff were supportive of the legislation. However, the agencies examined can do considerably more to fully achieve the intentions of the Act. On the positive side, all three agencies had processes in place to handle requests and had made a number of changes to improve the effectiveness of the FOI process. Fees and charges had also been kept to a minimum. No processing fees were requested in the majority
Actions for The Millennium Train Project
The Millennium Train Project
State Rail has made significant improvements since the purchase of the Tangara. It improved measures necessary for handling contracts dealing with technically complex and innovative projects, although some other problems have been encountered, with new lessons to learn. The design and manufacture of new trains requires a significant investment in both time and cost. The Millennium Train has come at a considerably higher price than originally expected. An