Reports
Actions for Realising the benefits of the Service NSW initiative
Realising the benefits of the Service NSW initiative
The current benefits realisation approach for Service NSW needs to improve so benefits and savings can be effectively measured, reported and realised, according to a report released today by the NSW Acting Auditor-General, Tony Whitfield. Customers are finding that Service NSW provides a convenient and practical way to access all government transaction services. Parliamentary reference - Report number #266 - released 17 February 2016
Actions for Public sector management reforms
Public sector management reforms
The Public Service Commission is making good progress with leading the implementation of public sector management reforms, according to a report released today by the Acting New South Wales Auditor-General, Tony Whitfield. 'The Commission developed a sound evidence base for the reforms and gained wide public sector support by engaging with agency heads and using public sector working groups to develop options', said the Acting Auditor-General. 'They dev
Actions for Fraud control improvement kit: Meeting your fraud control obligations
Fraud control improvement kit: Meeting your fraud control obligations
Fraud risks, and fraud control obligations, are growing at a rate which demands that more be done. Our 2005 report showed that still only 50 per cent of NSW public sector organisations had achieved an adequate level of performance in developing and implementing a fraud control strategy. In response to this, our 2005 report provided a range of recommendations for improving fraud control and urged that fraud control become a key item for attent
Actions for Agency use of performance information to manage services
Agency use of performance information to manage services
Overall the results were mixed. There is some good news but this is such a basic and vital issue that we must conclude that a good deal more needs to be done. Three agencies did not have sufficient information to provide a balanced view of services. And two of these agencies could not tell us whether their services actually made a difference to customers. Across the ten programs we found many examples of good practice, but some variation in the quality a
Actions for Better Practice Guide
Better Practice Guide
The Audit Office’s performance audit report, The Management of Intellectual Property (October 2001) addressed issues at the whole-of-government level and examined IP management in fourteen agencies. This Better Practice Guide draws on the audit report and seeks to build upon initiatives undertaken by the Premier’s Department and other agencies. Some of these initiatives are included under the heading of ‘Additional Information’ at the end of the guide.
Actions for Management of Intellectual Property
Management of Intellectual Property
The Audit Office is of the opinion that the good management of Intellectual Property (IP) by the public sector depends on an adequate and coordinated framework to guide agencies in developing their own policies. The current framework for IP is incomplete because it does not help agencies to develop policy, identify the IP assets that need to be managed, integrate management of IP with agency objectives, access expert help when they need it, enc
Actions for Use of the internet and related technologies to improve public sector performance
Use of the internet and related technologies to improve public sector performance
Notwithstanding the considerable effort, it is not apparent that the Government's vision can be fully achieved without increased efforts. Based on the current position, to ensure that the Government's vision can be achieved the Audit Office is of the view that the following key issues need to be urgently addressed: more robust mechanisms are needed to monitor, review and report publicly on progress and benefits a greater emphasis sho