Reports
Actions for Realising the benefits of the Service NSW initiative
Realising the benefits of the Service NSW initiative
The current benefits realisation approach for Service NSW needs to improve so benefits and savings can be effectively measured, reported and realised, according to a report released today by the NSW Acting Auditor-General, Tony Whitfield. Customers are finding that Service NSW provides a convenient and practical way to access all government transaction services. Parliamentary reference - Report number #266 - released 17 February 2016
Actions for E-Government readiness assessment guide
E-Government readiness assessment guide
The purpose of this document is to assist agencies in meeting the challenges of exploiting the benefits and managing the risks which e-government presents. Being 'e-ready' and managing the transition to e-government will not happen by chance. It is difficult and requires a careful and concerted effort. This guide draws from the research assembled in the performance audit, e-government - Use of the Internet and related technologies to improve public
Actions for Use of the internet and related technologies to improve public sector performance
Use of the internet and related technologies to improve public sector performance
Notwithstanding the considerable effort, it is not apparent that the Government's vision can be fully achieved without increased efforts. Based on the current position, to ensure that the Government's vision can be achieved the Audit Office is of the view that the following key issues need to be urgently addressed: more robust mechanisms are needed to monitor, review and report publicly on progress and benefits a greater emphasis sho