The Audit Office is of the opinion that whilst agencies have taken steps to combat fare evasion, the current arrangements are not adequate and improvement is required. A significant number of passengers travel without paying the due fare, resulting in many millions of dollars in revenue foregone. Even when infringed, the majority does not pay the fine. To some extent it would appear to be due to the lack of a provision requiring evaders to produce valid identification.

There is a need for the State Rail Authority and the State Transit Authority to estimate more reliably the extent of fare evasion. Only with more accurate estimates can the most appropriate response to fare evasion be developed.

Parliamentary reference - Report number #78 - released 5 December 2000

The Audit Office has recently completed a performance audit of the information published in the annual reports of eight public sector agencies. Although there is much guidance material on preparing annual reports, the performance audit found that the quality of published performance information in annual reports often falls short of what is considered best practice.

The aim of this Guide is to assist agencies to prepare annual reports that provide performance information that demonstrates accountability for the expenditure of public monies.

Parliamentary reference - Report number #77 - released 29 November 2000

Agencies have made some notable attempts to nominate objectives and define measures of performance and report against them each year. However, the quality of the performance information varies and in most cases falls short of what is accepted as best practice. The result is diminished accountability, transparency and openness.

Agencies still have problems reporting outcomes and results and frequently regress to reporting activities and plans. Few annual reports discussed setbacks and failures (particularly in the same detail as successes) or compared performance to goals or targets. And none of the agencies benchmarked their achievements against the results of operators in other jurisdictions or the private sector.

Parliamentary reference - Report number #76 - released 29 November 2000

The Audit Office is of the opinion that the Department’s levels of regulatory activity in respect of road passenger transport regulation may have exceeded optimum levels. The Department’s current focus on processing activity limits the Department in achieving all of its desired outcomes. The Audit Office considers that a change in the approach to undertaking and managing road passenger transport regulatory activities would achieve better outcomes for the community and a better use of resources within the Department.

The Audit Office believes that while there is scope to make some improvements from procedural changes, such changes would not be sufficient to generate significant improvements.

Parliamentary reference - Report number #75 - released 6 September 2000