All three hospitals followed the Department of Health’s guidelines for judging capacity and had systems in place to notify hospital staff and ambulance crews of changes in status. We found discrepancies in the records kept by all three hospitals when compared to the records maintained by the Department of Health. Our view however, is that these records do not need to be a perfect match for the intended purpose, which is to guide ambulance crews to the shortest queue.

Parliamentary reference - Report number #121 - released 15 December 2003

Some form of teacher performance assessment has been in place in NSW public schools for the past 40 years and the scheme has been significantly enhanced through its inclusion in the 2000 Award. We welcome these changes. However, we are of the opinion that further changes are required to improve its effectiveness. We have two issues of concern. Firstly, that the scheme may not provide for fair and consistent assessments across all schools. Secondly, that the annual performance review does not allow a teacher who is not a probationer or on a formal improvement program to be rated as anything other than ‘efficient’.

Parliamentary reference - Report number #109 - released 14 May 2003

This performance audit indicates that the Service has considerable work to do to reach its aspirations of being recognised amongst leading examples of best practice services. The commitment of the Service to serving the community and the professionalism of the Service's officers is not in question. It is, however, apparent that a number of barriers to performance will need to be overcome for the Service to perform as well as it would wish.

Parliamentary reference - Report number #80 - released 7 March 2001