Reports
Actions for Customer Service 2021
Customer Service 2021
This report analyses the results of our audits of the Customer Service cluster agencies for the year ended 30 June 2021. Our preferred approach is to table the ‘Report on State Finances’ in Parliament before any other cluster report. This is because the ‘Report on State Finances’ focuses on the audit results and observations relating to the Total State Sector Accounts, in effect a consolidation of all government agencies. This year the ‘Report on State
Actions for Machinery of government changes
Machinery of government changes
The term ‘machinery of government’ refers to the way government functions and responsibilities are organised. The decision to make machinery of government changes is made by the Premier. Changes may be made for a range of reasons, including to support the policy and/or political objectives of the government of the day. Larger machinery of government changes typically occur after an election or a change of Premier. This report
Actions for Stronger Communities 2021
Stronger Communities 2021
This report analyses the results of our audits of the Stronger Communities cluster agencies for the year ended 30 June 2021. Our preferred approach is to table the ‘Report on State Finances’ in Parliament before any other cluster report. This is because the 'Report on State Finances' focuses on the audit results and observations relating to the Total State Sector Accounts, in effect a consolidation of all government agencies. This year the 'Report on St
Actions for COVID Intensive Learning Support Program
COVID Intensive Learning Support Program
This audit examined a state-wide program to provide small-group tuition to students disadvantaged by the move to learning from home during 2020. The audit assessed the design and implementation of the program. What we found The program design was based on research and data showing learning loss during 2020. The department rapidly planned and developed the policy design and guidelines for schools. Governance arra
Actions for Education 2021
Education 2021
This report analyses the results of our audits of the Education cluster agencies for the year ended 30 June 2021. Our preferred approach is to table the ‘Report on State Finances’ in Parliament before any other cluster report. This is because the 'Report on State Finances' focuses on the audit results and observations relating to the Total State Sector Accounts, in effect a consolidation of all government agencies. This year the 'Report on State Finance
Actions for Grants administration for disaster relief
Grants administration for disaster relief
The report examined whether NSW Treasury, Service NSW and the Department of Customer Service effectively administered grants programs funded under the $750 million Small Business Support Fund, including: $10,000 Small Business Support Grant $3,000 Small Business Recovery Grant. What we found The agencies effectively implemented the grants within required timeframes, reflecting the NSW Government’s decision to deliver urge
Actions for Responses to homelessness
Responses to homelessness
The report assessed how effectively the Department of Communities and Justice is responding to homelessness through the NSW Government’s Homelessness Strategy. It also assessed the effectiveness of the department’s efforts to address street homelessness in its COVID-19 response. What we found The strategy was designed to build evidence to inform future state-wide action rather than to end homelessness. The department receive
Actions for Delivering school infrastructure
Delivering school infrastructure
The Auditor-General for New South Wales, Margaret Crawford, released a report today examining the planning and delivery of new, redeveloped and upgraded public schools. School Infrastructure NSW has identified the need to accommodate an additional 180,000 enrolments in public schools by 2039 with a large portion of this growth expected in metropolitan Sydney. It has also identified that around 34,000 teaching spaces will require upgrading to be fit-for-
Actions for Service NSW's handling of personal information
Service NSW's handling of personal information
The Auditor-General for New South Wales, Margaret Crawford, released a report today examining the effectiveness of Service NSW’s handling of customers’ personal information to ensure its privacy. The audit found that Service NSW is not effectively handling personal customer and business information to ensure its privacy. Service NSW continues to use business processes that pose a risk to the privacy of personal information. This includes the routine ema
Actions for One TAFE NSW modernisation program
One TAFE NSW modernisation program
The Auditor-General for New South Wales, Margaret Crawford, released a report today examining the management of the One TAFE NSW modernisation program. In 2016, the Government released 'A Vision for TAFE NSW' which stated that TAFE NSW needed to become more flexible, efficient and competitive. It set out the need to progressively reduce significant cost inefficiencies, including by moving away from separate institutes to a single institute model. TAFE N