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Reports

Search filters applied: 2020, 1998 AND cyber security, workforce and capability AND published .

Published

Actions for Train station crowding

Train station crowding

Transport
Management and administration
Risk
Service delivery
Workforce and capability

Sydney Trains patronage has increased by close to 34 per cent over the last five years, and Transport for NSW (TfNSW) expects the growth in patronage to continue over the next 30 years. As patronage increases there are more passengers entering and exiting stations, moving within stations to change services, and waiting on platforms. As a result, some Sydney metropolitan train stations are becoming increasingly crowded. There are three main causes of sta

Published

Actions for Integrity of data in the Births, Deaths and Marriages Register

Integrity of data in the Births, Deaths and Marriages Register

Justice
Premier and Cabinet
Whole of Government
Cyber security
Fraud
Information technology
Internal controls and governance
Management and administration

This report outlines whether the Department of Customer Service (the department) has effective controls in place to ensure the integrity of data in the Births, Deaths and Marriages Register (the register), and to prevent unauthorised access and misuse. The audit found that the department has processes in place to ensure that the information entered in the register is accurate and that any changes to it are validated. Although there are controls in place

Published

Actions for Report on Local Government 2019

Report on Local Government 2019

Local Government
Asset valuation
Cyber security
Financial reporting
Information technology
Infrastructure
Internal controls and governance
Management and administration
Procurement
Project management
Service delivery
Shared services and collaboration
Workforce and capability

I am pleased to present my third report to the Parliament on the 2019 audits of local government councils in New South Wales. This report notes that unqualified audit opinions were issued on the 2018–19 financial statements of 134 councils and 11 joint organisations. The opinion for one council was disclaimed and three audits are yet to complete. The report also highlights improvements I have seen in financial reporting and governance arrangements acro

Published

Actions for NSW Senior Executive Service: Professionalism and Integrity Volume 1 Part 1 Summary and Research Report

NSW Senior Executive Service: Professionalism and Integrity Volume 1 Part 1 Summary and Research Report

Premier and Cabinet
Internal controls and governance
Workforce and capability

The Audit Office is of the opinion that there are several features of the current Senior Executive Service (SES) model, or its application, which hinder the capacity of the SES to operate effectively in line with the Government’s stated objectives. The ultimate effect of these features is to reduce the capacity or perceived capacity of the SES to meet the Government’s objectives for the operation of the SES. Taken overall, difficulties in the SES identi

Published

Actions for NSW Senior Executive Service: Professionalism and Integrity Volume 1 Part 2 SES Research

NSW Senior Executive Service: Professionalism and Integrity Volume 1 Part 2 SES Research

Premier and Cabinet
Internal controls and governance
Workforce and capability

This Performance Audit Report, prepared by the University of Technology, Sydney (UTS) on behalf of The Audit Office of New South Wales (NSW), is a study of the NSW Senior Executive Service (SES). It found the dissonance between where optimal executive performance might take place on a performance spectrum, encompassing the formal SES and less formal political arenas, is canvassed. The critical point here is that this arena, between the informal politica

Published

Actions for The coordination of bushfire fighting activities

The coordination of bushfire fighting activities

Justice
Management and administration
Service delivery
Shared services and collaboration
Workforce and capability

The NSW model of rural fire fighting is complex, and requires an extensive amount of coordination and cooperation to function properly. This has inherent risks. In general, the model has been made to work quite well and much improvement in rural fire fighting has been achieved over the past decade. The efforts of all concerned should be recognised and applauded especially since any change must be developed cooperatively between a number of agencies and g

Published

Actions for Police response to fraud

Police response to fraud

Justice
Fraud
Information technology
Management and administration
Service delivery
Workforce and capability

This audit was initiated following concerns expressed by the Department of Agriculture about the Police’s handling of a suspected fraud that it had first reported in 1996. The Department’s main concern related to the long delays before a full Police investigation took place. Nevertheless, the current review highlighted a number of areas that, in the opinion of The Audit Office, require closer examination and resolution by the Police Service in implement

Published

Actions for Management of sickness absence NSW public sector volume 1

Management of sickness absence NSW public sector volume 1

Whole of Government
Management and administration
Service delivery
Workforce and capability

Information relating to the NSW public sector wide sickness absence levels, unlike in some other states, are presently not maintained or monitored centrally. The salaries and wages paid to individuals whilst on sickness absence on a public sector wide basis in 1996-97 was estimated to be $368.3m. This estimate does not take into account any flow -on effect resulting from sickness absence, eg overtime or other replacement cost. Improved management of sic

Published

Actions for Management of sickness absence NSW Public Sector: Volume Two, The Survey - Detailed findings

Management of sickness absence NSW Public Sector: Volume Two, The Survey - Detailed findings

Whole of Government
Management and administration
Service delivery
Workforce and capability

This Volume, Volume Two: The Survey - Detailed Findings, is the second of a two part Performance Audit Report on Management of Sickness Absence New South Wales Public Sector. The first volume, Volume One: Executive Briefing, identifies the main issues of sickness absenteeism identified during the audit. This Report Volume, Volume Two: The Survey - Detailed Findings, presents the more detailed findings of the audit which were gathered from: the review

Published

Actions for Casino surveillance as undertaken by the Director of Casino Surveillance and the Casino Control Authority

Casino surveillance as undertaken by the Director of Casino Surveillance and the Casino Control Authority

Industry
Internal controls and governance
Management and administration
Risk
Workforce and capability

At the request of the Department of Gaming and Racing, the audit reviewed the efficiency and effectiveness of the organisation and management of casino surveillance undertaken pursuant to the Casino Control Act, 1992 (the Act). Implicitly the Act requires an effective level of cooperation and coordination between the agencies to achieve their statutory roles and responsibilities. However, The Audit Office is of the opinion that this has not been achieve