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Actions for Key performance indicators: Government-wide framework, Defining and measuring performance (better practice principles) and Legal Aid Commission case study

Key performance indicators: Government-wide framework, Defining and measuring performance (better practice principles) and Legal Aid Commission case study

Whole of Government
Management and administration

A lot of groundwork has been done in NSW to move towards improved performance accountability through the use of key performance indicators (KPIs). Recent initiatives have focussed attention on improving the quality and consistency of performance measurement. This audit concludes that, taken overall, NSW has a considerable array of performance information publicly reported. However, there are two substantial deficiencies with present arrangements, these b