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Search filters applied: health AND performance audit AND 2017 AND risk, shared services and collaboration AND published .


Actions for Managing demand for ambulance services 2017

Managing demand for ambulance services 2017

Information technology
Management and administration
Service delivery
Shared services and collaboration
Workforce and capability

NSW Ambulance has introduced several initiatives over the past decade to better manage the number of unnecessary ambulance responses and transports to hospital emergency departments. However, there is no overall strategy to guide the development of these initiatives nor do NSW Ambulance's data systems properly monitor their impact. As a result, the Audit Office was unable to assess whether NSW Ambulance's approach to managing demand is improving the effi