The NSW Government’s ‘program evaluation initiative’, introduced to assess whether service delivery programs achieve expected outcomes and value for money, is largely ineffective according to a report released today by NSW Auditor-General, Margaret Crawford.

Government services, in areas such as public order and safety, health and education, are delivered by agencies through a variety of programs. In 2016–17, the NSW Government estimates that it will spend over $73 billion on programs to deliver services.

Parliamentary reference - Report number #277 - released 3 November 2016

Police officers and firefighters in NSW are benefiting from an improved focus on preventing and managing injuries, according to a report released today by the NSW Auditor-General. However, the audit found these gains may not be enough to offset risks associated with increasing common law claims, and death and disability scheme costs.

‘Emergency service workers face dangerous situations and traumatic scenes’ said the Auditor-General ‘and are at a significant risk of injury and illness. While the NSW Police Force and Fire & Rescue NSW have made positive shifts towards more proactive injury prevention and better return to work programs and practices, both face significant cost issues.’

Parliamentary reference - Report number #275 - released 13 October 2016

Enrolments in quality early childhood education programs in New South Wales are increasing but are below the national benchmark, according to a report released today by the NSW Auditor-General, Margaret Crawford.

Ninety-five per cent of children should be enrolled in at least 600 hours in the year before school, but according to the latest NSW figures 77 per cent of children were enrolled in quality early childhood education programs. This 2015 figure is below the benchmark, but is a significant improvement on 2013 when 59 per cent were enrolled.

Parliamentary reference - Report number #271 - released 26 May 2016

The Department of Education is doing a reasonable job in managing how well students with disability transition to a new school and supporting teachers to improve these students’ educational outcomes, according to a report released today by the NSW Auditor-General, Margaret Crawford.

The level of support provided to students with disability can vary between schools. This is partly due to cultural resistance in some schools and teachers not always having the necessary skills to support children with disability.

Parliamentary reference - Report number #270 - released 12 May 2016

Juvenile Justice prepares and assists young people to reintegrate into the community reasonably well, given the complex needs of young people in detention, according to a report released today by the NSW Auditor-General, Margaret Crawford.

Juvenile Justice has many processes and programs to identify and address young people’s needs while in detention and links them to relevant support services in the community. It still faces some significant barriers which make reintegration difficult. Some are within its control to fix, such as improving training and recreational activities available to young people in detention. Others relate to external factors, such as the capacity of other organisations to address their reintegration needs like housing, education and employment, and a young person’s period of detention.

Parliamentary reference - Report number #269 - released 28 April 2016

The effectiveness of Corrective Services NSW’s performance framework is limited because organisational key performance indicators (KPIs) do not cascade to public correctional centres, according to a report released today by the Acting New South Wales Auditor-General, Tony Whitfield.

'As a result, individual public correctional centres could not be assessed on how well they are contributing to overall Corrective Service objectives, and it is difficult to vary performance expectations in response to changing operating environments', said Mr Whitfield. 'Its commissioning and contestability project is designed to address these issues', he added.

Parliamentary reference - Report number #267 - released 3 March 2016

Franchising services on the Sydney Ferries Network was justified, and Transport for NSW’s management of the franchise has been largely effective according to a report released today by the NSW Acting Auditor-General, Tony Whitfield.

'Franchising has resulted in cost savings, good service performance, and effective risk transfer from government to the private sector operator', said Mr Whitfield.

Parliamentary reference - Report number #265 - released 4 February 2016

Serious system limitations prevented TAFE NSW from providing sufficient and appropriate evidence to support recorded student revenue of $477 million, student receivables and accrued income of $47.6 million and unearned revenue of $398 million.
 
These limitations resulted in: 

• a qualified audit opinion being issued for TAFE NSW;
• delays in enrolling students;
• inability to fully reconcile cash balances;
• difficulties in reconciling student enrolments with revenues recorded in the financial statements;
• large volumes of manual processing.

The number of students enrolled in NSW public schools has increased by over 21,000 during the past five years taking total enrolments in 2014 to 763,698.
 
While growth in student numbers is concentrated in metropolitan Sydney, enrolments in Northern Sydney increased by 20 per cent in the past ten years.

Many factors are contributing to the overcrowding of the NSW prison system. This is in turn putting pressure on operations in the courts, and could ultimately impact rates of reoffending.

The lack of capacity is impacting more than just the NSW prison system. Over the weekend of 31 October 2015 some inmates held by the NSW Police Force could not be brought before a court because of capacity shortages.

This was one of the findings reported in Volume Seven 2015 of the Auditor-General’s Report to Parliament, which covers law and order services provided by the NSW Police Force, Department of Justice, and NSW Trustee and Guardian.