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Published

Actions for Customer Service 2021

Customer Service 2021

Finance
Asset valuation
Cyber security
Financial reporting
Information technology
Internal controls and governance
Shared services and collaboration

This report analyses the results of our audits of the Customer Service cluster agencies for the year ended 30 June 2021. Our preferred approach is to table the ‘Report on State Finances’ in Parliament before any other cluster report. This is because the ‘Report on State Finances’ focuses on the audit results and observations relating to the Total State Sector Accounts, in effect a consolidation of all government agencies. This year the ‘Report on State

In progress

Actions for Building regulation–responding to combustible external cladding

Building regulation–responding to combustible external cladding

Finance
Compliance
Internal controls and governance
Management and administration
Project management
Regulation
Risk
Service delivery
Workforce and capability

In July 2017, following the Grenfell Tower fire in London the previous month, the NSW Government announced a 10-point fire safety reform plan intended to be Australia’s most comprehensive response’ to that disaster.   The NSW Government established an inter-departmental entity, the NSW Cladding Taskforce, to coordinate and roll out the reforms, including to identify and make safe any buildings in New South Wales that may be affected by combustible cladd

Published

Actions for Grants administration for disaster relief

Grants administration for disaster relief

Treasury
Finance
Compliance
Fraud
Management and administration
Project management

What the report is about The report examined whether NSW Treasury, Service NSW and the Department of Customer Service effectively administered grants programs funded under the $750 million Small Business Support Fund, including: $10,000 Small Business Support Grant $3,000 Small Business Recovery Grant. What we found The agencies effectively implemented the grants within required timeframes, reflecting the NSW Government’s decision to deliver urgent f