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Reports

Published

Actions for Effectiveness of SafeWork NSW in exercising its compliance functions

Effectiveness of SafeWork NSW in exercising its compliance functions

Finance
Industry
Health
Compliance
Internal controls and governance
Management and administration
Procurement
Project management
Regulation
Risk

What this report is about This report assesses how effectively SafeWork NSW, a part of the Department of Customer Service (DCS), has performed its regulatory compliance functions for work health and safety in New South Wales. The report includes a case study examining SafeWork NSW's management of a project to develop a realtime monitoring device for airborne silica in workplaces. Findings There is limited transparency about SafeWork

Published

Actions for Driver vehicle system

Driver vehicle system

Transport
Finance
Cyber security
Information technology
Internal controls and governance
Project management
Service delivery

What this report is aboutTransport for NSW (TfNSW) uses the Driver vehicle System (DRIVES) to support its regulatory functions. The system covers over 6.2 million driver licences and over seven million vehicle registrations.DRIVES first went live in 1991 and has been significantly extended and updated since, though is still based around the same core system. The system is at end of life but has become an important service for Service NSW and the NSW Poli

Published

Actions for Procurement of services for the Park'nPay app

Procurement of services for the Park'nPay app

Finance
Local Government
Information technology
Internal controls and governance
Procurement
Project management

What this report is about The report assesses whether the Department of Customer Service (the department) complied with legislation and NSW government policy when it directly negotiated with Duncan Solutions to procure backend services relating to the Park'nPay app. The Park'nPay app, developed by the department, enables users to locate and pay for parking remotely using their smart mobile device. The audit found The department failed to establish th

Published

Actions for Regional, rural and remote education

Regional, rural and remote education

Education
Management and administration
Project management
Service delivery

What this report is about Students in rural and remote areas of NSW face greater challenges compared to their metropolitan peers. This report examined how the NSW Department of Education (the department) is ensuring that rural and remote students have access to the same quality of early childhood, school education, and skills pathways as metropolitan students. What we found A decade since the previous (2013) strategy to address educational disadvanta

Published

Actions for Management of the Critical Communications Enhancement Program

Management of the Critical Communications Enhancement Program

Finance
Health
Justice
Whole of Government
Cyber security
Information technology
Infrastructure
Internal controls and governance
Project management
Risk
Service delivery
Shared services and collaboration

Effective radio communications are crucial to NSW's emergency services organisations. The Critical Communications Enhancement Program (CCEP) aims to deliver an enhanced public safety radio network to serve the five emergency services organisations (ESOs), as well as a range of other users. This report assesses whether the NSW Telco Authority is effectively managing the CCEP. What we found Where it has already been delivered

Published

Actions for Regulation of public native forestry

Regulation of public native forestry

Environment
Industry
Compliance
Management and administration
Regulation
Risk

What this report is about The Forestry Corporation of NSW (FCNSW) is a state-owned corporation that manages over two million hectares of public native forests and plantations supplying timber to sawmills across NSW. The NSW Environment Protection Authority (EPA) is responsible for regulating the native forestry industry in NSW. FCNSW must comply with Integrated Forestry Operations Approvals (IFOAs), which set out rules for how timber harvesting may oc

Published

Actions for Government advertising 2021–22

Government advertising 2021–22

Finance
Education
Whole of Government
Compliance
Management and administration
Procurement

The Government Advertising Act 2011 requires the Auditor-General to undertake a performance audit on government advertising activities each financial year. This audit examined whether TAFE NSW's annual advertising campaign in 2021–22: was carried out effectively, economically, and efficiently complied with regulatory requirements and the Government Advertising Guidelines. What we found TAFE NSW complied with Section

Published

Actions for Cyber Security NSW: governance, roles, and responsibilities

Cyber Security NSW: governance, roles, and responsibilities

Local Government
Whole of Government
Finance
Cyber security
Information technology
Internal controls and governance
Management and administration

Cyber Security NSW is part of the Department of Customer Service, and aims to provide the NSW Government with an integrated approach to preventing and responding to cyber security threats. This audit assessed the effectiveness of Cyber Security NSW's arrangements in contributing to the NSW Government's commitments under the NSW Cyber Security Strategy, in particular, increasing the NSW Government's cyber resiliency. The audit a

Published

Actions for Bushfire recovery grants

Bushfire recovery grants

Environment
Industry
Compliance
Internal controls and governance
Management and administration
Service delivery

The Bushfire Local Economic Recovery (BLER) program was created after the 2019–20 bushfires, and commits $541.8 million to bushfire affected areas in New South Wales. It is co-funded by the Commonwealth and NSW governments. This audit assessed how effectively the Department of Regional NSW (the department) and Resilience NSW administered rounds one and two of the BLER program. These rounds were: Round one: early co-funding,

Published

Actions for Student attendance

Student attendance

Education
Management and administration
Service delivery

Poor attendance at school is related to poor student outcomes, particularly once patterns of non-attendance have been established. This report examined how the NSW Department of Education (the department) is managing student attendance in NSW government schools. What we found Around a third of students in Years 1–10 attended school less than 90% of the time in semester one, 2021. Missing more than 10% of school may put a stud