Overall, we found there have been some improvements in the quality of annual reports since 2000. Most agencies now report key outcomes and results, provide performance data and trends and employ both qualitative and quantitative measures of performance. However, there was considerable variation in the quality of performance information in annual reports. Some agencies still focus on reporting activities and projects rather than outcomes and results. And agencies still face major challenges in producing a balanced report. Few agencies used performance targets, declared or discussed setbacks, linked costs to results or provided benchmark comparisons.
Parliamentary reference - Report number #118 - released 1 October 2003