Audit background:

The Park’nPay app, developed by the Department of Customer Service, allows users to search for vacant parking locations, and make parking payments using their mobile phones or other smart devices. To implement the app, the Department of Customer Service engaged a third-party provider to develop an interface with the app and parking meter infrastructure it controlled, and to provide ongoing software support services over a three year period.

Audit objective:

The audit will assess whether the process used to negotiate the procurement of services relating to the Park’nPay app complied with relevant government policies and requirements. In doing so, we will look at whether the Department of Customer Service complied with relevant requirements, including under the NSW Procurement Policy Framework for NSW Government Agencies.

Estimated tabling period:

December 2023

Agency audited:

Department of Customer Service


In progress