NSW Trustee and Guardian is appointed to provide financial management and guardianship advice and services to over 18,000 clients who are deemed by a court or tribunal unable to manage their own affairs. This involves making ‘substitute decisions’ for clients within the terms of a court or tribunal order, with respect to their health, lifestyle and/or financial affairs. This audit will consider whether NSW Trustee and Guardian effectively provides financial management and guardianship services in line with legislative requirements and National Standards. These include a legislative duty to observe certain principles including to give primary consideration to these clients’ welfare and interests, restrict their freedom of decision and action as little as possible, take account of their views, encourage their self-reliance and protect them from neglect, abuse and exploitation.
Where to get help
If you have questions or feedback about individual cases under NSW Trustee and Guardian financial management and/or guardianship, you can:
- Contact the NSW Trustee and Guardian directly for information, to make a complaint or request a review of their decision through the website or by calling 1800 451 510 (regarding Guardianship) or 02 8688 2600 (regarding all other services).
- Make a complaint to the NSW Ombudsman through the website or by calling 1800 451 524.