iCare provides workers' compensation insurance to more than 329,000 public and private sector employers in New South Wales and their 3.2 million employees. It also insures builders and homeowners, provides treatment and care to people severely injured on NSW roads, and protects more than $266.6 billion of NSW government assets, including the Sydney Opera House, the Sydney Harbour Bridge, schools and hospitals.

This audit will examine how effectively key risks are managed by iCare, such as the rising cost of claims, complaints management and payments processes.