Report highlights
What this report is about
Results of the Health portfolio of agencies' financial statement audits for the year ended 30 June 2023.
The audit found
Unmodified audit opinions were issued for all Health portfolio agencies' financial statements.
The number of monetary misstatements increased in 2022–23, driven by key accounting issues, including the first-time recognition of paid parental leave and plant and equipment fair value adjustments.
The key audit issues were
NSW Health identified errors regarding the recognition and calculation of long service leave entitlements for employees with ten or more years of service that had periods of part time service in the first ten years, resulting in prior period restatements.
Comprehensive revaluation of buildings at the Graythwaite Charitable Trust found errors in the previous year's valuation, resulting in prior period restatements.
New parental leave legislation increased employee liabilities for portfolio agencies. The Ministry of Health corrected the consolidated financial statements to record parental leave liabilities for all agencies within the Health portfolio.
A repeat high-risk issue relates to processing time records by administrators that have not been reviewed prior to running the pay cycle.
Thirty per cent of reported issues were repeat issues.
The audit recommended
Portfolio agencies should ensure any changes to employee entitlements are assessed for their potential financial statements impact under the relevant Australian Accounting Standards.
Portfolio agencies should address deficiencies that resulted in qualified reports on:
- the design and operation of shared service controls
- prudential non-compliance at residential aged care facilities.
Fast facts
The Health portfolio aims to provide a world-class, sustainable health system that deliver high-quality care and treatment.
The Ministry of Health is the principal department which has 26 controlled entities. There are two independent agencies in the portfolio.
1. Introduction
This report provides Parliament and other users of the Health portfolio of agencies’ financial statements with the results of our audits, analysis, conclusions and recommendations in the following areas:
- financial reporting
- audit observations.
1.1 Snapshot of the portfolio of agencies
The NSW Government announced in the 2023–24 budget papers its intention to shift from agency-based outcomes to a broad set of wellbeing and performance measures. The outcomes that were applicable to this portfolio of agencies in 2022–23 are listed below.
Key objective(s) of the Health portfolio: Provide a world-class, sustainable health system that delivers high-quality care and treatment, is personalised, invests in wellness and is digitally enabled.
State outcomes | Description |
People receive high-quality, safe care in our hospitals | Delivering world-class medical and surgical care within clinically recommended timeframes, with NSW Health managing the largest public hospital system in Australia. |
People can access care in out of hospital settings to manage their health and wellbeing | Extending beyond the hospital and connects across a range of care settings to reduce the burden of chronic disease, assist people with conditions to live well and avoid complications, support people to recover from illness and injury, and prevent avoidable hospitalisations. |
People receive timely emergency care | Managing and operating ambulance and emergency services. |
Keeping people healthy through prevention and health promotion | Providing a skilled workforce with access to world-leading education and training, and a system that harnesses research and digital innovation to inform service delivery is essential to continuously improve outcomes and experiences across the system. |
Our people and systems are continuously improving to deliver the best health outcomes and experiences | Providing a skilled workforce with access to world-leading education and training, and a system that harnesses research and digital innovation to inform service delivery is essential to continuously improve outcomes and experiences across the system. |
1.2 Changes to the portfolio
Commencement of the Greater Sydney Parklands Trust Act 2022
Effective 1 July 2022, the Greater Sydney Parklands Trust Act 2022 resulted in the transfer of Wistaria Gardens, including $9.4 million in land and buildings, from Western Sydney Local Health District (the district) to the Parramatta Park Trust.
This report is focused on agencies in the Health portfolio as at 30 June 2023. The Ministry of Health includes 26 controlled entities, including 15 local health districts. The entities comprising NSW Health and their financial data are at Appendix four.
2. Financial reporting
Financial reporting is an important element of good governance. Confidence and transparency in public sector decision-making are enhanced when financial reporting is accurate and timely.
This chapter outlines our audit observations related to the financial reporting of agencies in the Health portfolio of agencies (the portfolio) for 2023.
Section highlights
- Unqualified audit opinions were issued for all portfolio agencies required to prepare general purpose financial statements.
- The total number of errors (including corrected and uncorrected) in the financial statements increased compared to the prior year.
- The Ministry of Health retrospectively corrected an $18.9 million adjustment in its financial statements relating to long service leave entitlements for certain employees.
- Graythwaite Charitable Trust retrospectively corrected a $4.2 million adjustment in its financial statements related to prior period valuations.
2.1 Portfolio financial information 2023
Agency | Total | Total | Total | Total |
Principal department | ||||
Ministry of Health*** | 34,228.6 | 7,440.2 | 30,181.4 | 29,778.1 |
Other portfolio agencies listed in Appendix A of Treasurer's Direction TD21-02 | ||||
Health Care Complaints Commission | 8.8 | 4.3 | 24.7 | 23.8 |
Mental Health Commission of New South Wales | 1.6 | 1.1 | 8.3 | 8.4 |
** Includes other losses.
*** Figures disclosed are for the consolidated entity.
Source: Agencies' audited 2022–23 financial statements.
2.2 Quality of financial reporting
Audit opinions
Unqualified audit opinions were issued on agencies' financial statements
Unqualified audit opinions were issued on all Health portfolio agencies' 30 June 2023 financial statements. Sufficient and appropriate audit evidence was obtained to conclude the financial statements were free of material misstatement.
The Health entities below present 'adjusted budget information' in their financial statements:
- each of the 15 local health districts
- the two specialty networks
- the five Pillar agencies, which provide specialist services and support to frontline staff
- Health Administration Corporation.
These Health entities make disclosures in their financial statements that this budgetary information is not prepared on the same basis required within AASB 1055 ‘Budgetary Reporting’. Original budgeted information is not presented.
Our Independent Auditor's Report for each of the above entities includes an emphasis of matter paragraph, which does not modify the audit opinion, but draws attention to each of the portfolio agencies' disclosures about the basis of preparation of its budgetary information.
The number of identified monetary misstatements increased in 2022–23
The number of monetary misstatements identified during the audits of portfolio agencies' financial statements increased from 34 in 2021–22 to 62 in 2022–23. A monetary misstatement is an error in an amount recognised in the financial statements initially submitted for audit.
Reported corrected misstatements increased from nine in 2021–22 to 23 with a gross value of $481 million in 2022–23. Reported uncorrected misstatements increased from 25 in 2021–22 to 39 with a gross value of $184 million in 2022–23. The number of uncorrected misstatements increased because changes to the paid parental leave scheme were not recognised in individual NSW Health entities' financial statements. The Ministry of Health recognised the total liability at 30 June 2023 for the consolidated group. This is further explained in section 2.4 below.
The table below shows the number and quantum of monetary misstatements for the past two years.
Year ended 30 June | 2023 | 2022 | ||
Corrected misstatements | Uncorrected misstatements | Corrected misstatements | Uncorrected misstatements | |
Less than $50,000 | -- | 3 | -- | -- |
$50,000 to $249,999 | 1 | 5 | -- | 1 |
$250,000 to $999,999 | 4 | 4 | -- | 2 |
$1 million to $4,999,999 | 3 | 12 | 1 | 7 |
$5 million and greater | 15 | 15 | 8 | 15 |
Total number of misstatements | 23 | 39 | 9 | 25 |
Refer to Appendix one for details of corrected and uncorrected monetary misstatements by agency.
Of the 23 corrected monetary misstatements, 15 had a gross value of greater than $5 million and related to the following:
Agency | Description of corrected misstatements > $5 million |
Ministry of Health - Consolidated Entity |
|
Health Administration Corporation and Ministry of Health |
|
Nine health entities |
|
Three health entities |
|
Of the 39 uncorrected monetary misstatements, 15 had a gross value of greater than $5 million, which comprise the following:
Agency | Description of uncorrected misstatements > $5 million |
Nine health entities |
|
Ministry of Health - Consolidated Entity |
|
Health Administration Corporation |
|
Western Sydney Local Health District |
|
Ministry of Health |
|
Twenty-nine agencies were exempt from financial reporting in 2022–23
Part 3A Division 2 of the Government Sector Finance Regulation 2018 (GSF Regulation) prescribes certain kinds of GSF agencies not to be a reporting GSF agency. Twenty-nine portfolio agencies assessed and determined they met the reporting exemption criteria under the GSF Regulation, and therefore were not required to prepare annual financial statements.
Agencies | GSF Regulation reference | Basis for reporting exemption |
Special purpose service entities | ||
Agency for Clinical Innovation Special Purpose Service Entity Ambulance Service of NSW Special Purpose Service Entity Bureau of Health Information Special Purpose Service Entity Cancer Institute NSW Special Purpose Service Entity Central Coast Local Health District Special Purpose Service Entity Clinical Excellence Commission Special Purpose Service Entity Far West Local Health District Special Purpose Service Entity Health Care Complaints Commission Staff Agency Health Education and Training Institute Special Purpose Service Entity Health Infrastructure Employment Division Hunter New England Local Health District Special Purpose Service Entity Illawarra Shoalhaven Local Health District Special Purpose Service Entity
Mental Health Commission Staff Agency Mid North Coast Local Health District Special Purpose Service Entity Murrumbidgee Local Health District Special Purpose Service Entity Nepean Blue Mountain Local Health District Special Purpose Service Entity Northern NSW Local Health District Special Purpose Service Entity Northern Sydney Local Health District Special Purpose Service Entity NSW Health Pathology Special Purpose Service Entity | Part 3A, Division 2, Section 9F of the GSF Regulation | The GSF Regulation prescribes that a GSF agency that comprises solely of persons who are employed to enable another particular GSF agency to exercise its function not to be a reporting GSF agency. Service entities satisfy this requirement and therefore are exempted from preparing financial statements in 2022–23. These exemptions are standing in nature and continue from the previous year. |
Small agency | ||
Albury Wodonga Health Employment Division | Part 3A, Division 2, Section 9D of the GSF Regulation | The GSF Regulation prescribes that a GSF agency that meets all of the following requirements is not to be a reporting GSF agency:
|
Matters around the effectiveness of the exemptions framework will be reported in our Report on State Finances.
2.3 Timeliness of financial reporting
Early close procedures
Early close mandatory procedures were submitted on time
NSW Treasury introduced early close procedures to improve the quality and timeliness of year-end financial statements. In February 2023, NSW Treasury reissued Treasurer’s Direction TD19-02 ‘Mandatory Early Close as at 31 March each year’ (TD19-02) and reissued Treasury Policy and Guidelines TPG22-11 ‘Agency Direction for the 2022–23 Mandatory Early Close’. These pronouncements require the GSF agencies listed in Appendix A of TD19-02 to perform the mandatory early close procedures and provide the outcomes to the audit team by 27 April 2023. The 17 mandatory procedures are listed in Appendix two.
Portfolio agencies met the statutory deadline for submitting their 2022–23 early close financial statements and other mandatory procedures.
Year-end financial reporting
NSW Treasury required all agencies to submit their financial statements by 1 August 2023
In June 2023, NSW Treasury issued a suite of Treasurer's Directions and Treasury Policy and Guidelines for 2022–23 financial reporting requirements and timetables:
- Treasurer's Direction TD21-02 ' Mandatory Annual Returns to Treasury' (TD21-02) and Treasury Policy and Guidelines TPG23-13 'Agency Direction for the 2022–23 Mandatory Annual Returns to Treasury' require agencies listed in the Appendix A of TD21-02 to submit their 2022–23 financial statements to both NSW Treasury and the Audit Office by 1 August 2023.
- Treasury Policy and Guidelines TPG23-14 'Agency guidelines for the 2022–23 Mandatory Annual Returns to Treasury for New South Wales public sector agencies that are not included in TD21-02' requires New South Wales public sector agencies not listed in Appendix A of TD21-02 to submit their draft 2022–23 financial statements to NSW Treasury by 1 August 2023.
- Treasurer's Direction TD21-03 'Submission of Annual GSF Financial Statements to the Auditor-General' requires reporting GSF agencies that are not listed in Appendix A of TD21-02 to submit their annual financial statements for audit within six weeks after the year end.
Financial statements were submitted on time for all portfolio agencies
Portfolio agencies met the reporting deadlines for submitting their 2022–23 year-end financial statements. The Government Sector Audit Act 1983 does not specify the statutory deadline for issuing the audit reports.
Appendix three shows the timeliness of the year-end financial reporting for portfolio agencies.
2.4 Key accounting issues
The following section describes the range of accounting issues that were considered and concluded on through the course of the 2022–23 financial statement audits. Some of these are new matters, whilst others were a re-assessment of previously reported matters to ensure that the accounting treatment remained applicable. Not all matters necessarily resulted in a monetary adjustment but where this has occurred, these have been disclosed below.
Recognition of a $117 million liability for Paid Parental Leave
On 27 September 2022 the former Department of Premier and Cabinet issued a determination that provided for a change to the paid parental leave scheme for all NSW Government employees with children born on or after 1 October 2022. This change expanded on previous parental leave entitlements and provided greater access to paid parental leave to eligible public sector employees, regardless of gender. These changes created a new legal obligation for agencies, which needed to be assessed and recorded within their financial statements.
Agencies within the Health portfolio had not evaluated the change to the paid parental scheme for any financial statement related impacts prior to financial statements being submitted for audit. Given the accumulating nature of the entitlement, the Ministry of Health recognised a $117 million liability for the consolidated entity's total estimated liability at 30 June 2023. Individual health entities elected not to record the liability in their financial statements. Agencies concluded that the effect of not correcting the misstatements was not material individually, or in aggregate to their financial statements.
Recommendation
Portfolio agencies should ensure any changes to employee entitlements are assessed for their potential financial statements impact under the relevant Australian Accounting Standards.
National Health Reform Agreement (NHRA)
Revenue under the NHRA consists of Activity Based Funding, Public Health Funding and Block Funding. Activity Based Funding revenue is recognised when the hospital services are performed, while Public Health and Block funding are recognised when the funds are received as there are no specific performance obligations required to be met. NHRA revenue recognised in 2022–23 was $7.5 billion (2021–22: $7.1 billion).
The 2022 Auditor-General 's Report to Parliament recommended the Ministry continue to undertake detailed reviews of all Australian Government funding streams, to minimise the risk of future material misstatements in the financial statements.
The Ministry completed its reviews, which the audit team reviewed, and no significant misstatements were noted. The recommendation is now closed.
COVID-19 inventory impairment assessment
As at 30 June 2023, HealthShare NSW reported COVID-19 related inventory of $162.1 million (30 June 2022: $571.2 million), of which the value of Rapid Antigen Tests (RATs) was $113.8 million (30 June 2022: $313.7 million). There were price reductions totalling $61.3 million impacting inventory lines. HealthShare NSW also recognised net impairments of $88.8 million because it does not expect to use those inventories before they expire.
The 2022 Auditor-General 's Report to Parliament recommended management consider recent developments and ensure consumption patterns used in all impairment assessments are supported by relevant data and plans.
In 2022–23 HealthShare NSW revised the impairment model and ensured the assessment was supported by relevant data and plans. The Audit Office acknowledges the improvements made in response to our 2022 recommendation and the recommendation is now closed.
COVID-19 vaccination inventories
During the COVID-19 pandemic, the Commonwealth procured and distributed COVID-19 vaccines to all states and territories for nil consideration. Because the Commonwealth had entered into non-disclosure agreements with vaccine suppliers, management used alternate sources of information to estimate the fair value of its inventories for financial reporting purposes.
COVID-19 vaccine inventories reduced as mass vaccination clinics were progressively closed towards the end of the 2021–22 financial year and early into the 2022–23 financial year. COVID-19 vaccines are now primarily delivered through primary health providers (for example, GPs and Pharmacists). These networks are funded by the Commonwealth through the Medicare Benefits Scheme (MBS).
Hotel Quarantine (HQ)
The recoverability of outstanding hotel quarantine debts has previously been reported as a high-risk matter.
At 30 June 2022, the outstanding debtors' balance was reported at $58.1 million, with an expected credit loss provision of $38.2 million (65.7% of the debt owed). The majority of the provision related to overseas passengers for whom there was no readily available contact information, and domestic travellers who had not entered a payment plan with Revenue NSW.
The 2022 Auditor-General 's Report to Parliament recommended management develop a tailored assessment methodology to estimate likely recoverability, including a review of historic rates of collection, and work with Revenue NSW to understand the potential for successful recovery actions for domestic debtors.
Management has updated its expected credit loss provision for nearly all of the remaining debtors' balance. At 30 June 2023, the gross HQ debtors balance was $45.8 million. The provision was $43.8 million, representing 95.6% of the remaining uncollected gross HQ receivables balance.
No significant misstatements were identified and this recommendation is now closed.
Correction of permanent part time long service leave provision
In 2022–23, NSW Health identified an error regarding the recognition and calculation of long service leave provisions for employees with ten or more years of service who had periods of part time service within their first ten years of service.
Upon reaching ten years of service, employees are entitled to an accelerated rate of accrual. This had not been recognised correctly where there were periods of part time service within the first ten years of service. Each local health entity recognised this as a corrected prior period error in their respective sets of financial statements.
The overall impact of this issue was a retrospective adjustment of $16.5 million increasing the opening balance of the long service provision to the consolidated financial statements.
Comprehensive revaluation of the Graythwaite Rehabilitation Facility
The revaluation of the Graythwaite Rehabilitation Facility identified an error in the square meterage for the facility, which is a valuation input for financial reporting purposes.
The overall impact of this issue was a retrospective adjustment of $4.7 million increasing the opening balance of property, plant and equipment.
2.5 Key financial statement risks
The table below details our specific audit coverage and response over key areas of financial statements risks that had the potential to impact the financial statements of significant portfolio agencies.
Key financial statement risk | Audit response | |
Valuation of Property, plant and equipment $28.4 billion | At 30 June 2023, NSW Health reported $28.4 billion in property, plant and equipment measured at fair value. This is comprised of $26 billion of land and buildings; $1.5 billion of plant and equipment; and $0.9 billion of infrastructure systems. This was considered a key audit matter due to the:
| The audit procedures included:
|
Existence and valuation of COVID-19 general inventories | At 30 June 2023, NSW Health reported $451.6 million in inventory. This comprised a gross inventory balance of $737.4 million, offset by a total impairment provision of $285.8 million. This was considered a key audit matter due to the:
| The audit procedures included:
|
Recognition and measurement of Commonwealth grants and contributions revenue | During the year, over $8 billion was received in Commonwealth grants and contributions through the National Health Reform Agreement (NHRA) and the National Partnership Agreement (NPA). This was considered a key audit matter due to the:
| The audit procedures included:
|
3. Audit observations
Appropriate financial controls help ensure the efficient and effective use of resources and administration of agency policies. They are essential for quality and timely decision-making.
This chapter outlines observations and insights from our financial statement audits of agencies in the Health portfolio.
Section highlights
- The 2022–23 audits identified one high-risk and 57 moderate risk issues across the portfolio.
- The high-risk matter related to the forced-finalisation of time records.
- The total number of findings increased from 67 to 111 in 2022–23.
- Thirty per cent of the issues were repeat issues. Most repeat issues related to internal control deficiencies or non-compliance with key legislation and/or central agency policies.
- Forced-finalisation of time records, accounting for the new paid parental leave provision and user access review deficiencies were the most commonly reported issues.
- Qualified Assurance Practitioner's reports were issued on:
- the design and operation of controls as documented by HealthShare NSW
- the Ministry's Annual Prudential Compliance Statements in relation to residential aged care facilities.
3.1 Findings reported to management
The number of findings reported to management has increased with 30% of all issues reported being repeat matters
Breakdowns and weaknesses in internal controls increase the risk of fraud and error. Deficiencies in internal controls, matters of governance interest and unresolved issues were reported to management and those charged with governance of agencies. The Audit Office does this through management letters, which include observations, related implications, recommendations and risk ratings.
In 2022–23, there were 111 findings raised across the portfolio (67 in 2021–22). The increase in findings was largely due to deficiencies in controls over time records and user access reviews, and accounting for the new paid parental leave provision. Thirty per cent of all issues were repeat issues (48% in 2021–22). Of the 33 repeated issues reported this year, one issue was rated high risk and 16 issues were rated as moderate risk.
A delay in implementing audit recommendations increases the risk of error in processing information, producing management reports and generating financial statements. This can impair decision-making, affect service delivery and expose agencies to fraud, financial loss and reputational damage. Ineffective controls may also mean agency staff are less likely to follow internal policies, inadvertently causing the agency not to comply with legislation, regulation and central agency policies. For these reasons, it is important that management address repeat issues as soon as possible.
2022–23 audits identified one high-risk finding, which was raised in previous years and remains outstanding
A high risk repeat finding was reported at the Ministry of Health and was applicable to the consolidated entity.
Agency | Description |
Repeat findings from prior years | |
NSW Health | Forced-finalisation of HealthRoster time records Forced-finalisation of time records by system administrators within HealthRoster remains an issue. Systems administrators can finalise rosters so that payruns can be processed. But this overrides the control that requires a delegate to be satisfied that the roster and timesheets are accurate. When rosters are finalised to process employee pay, changes to planned or unplanned leave taken; general variations or allowances may not necessarily be captured in the roster and hence the pay run may be inaccurate. The NSW Health average forced-finalisation rate over the past three years was:
Despite the exception rate falling in 2022–23, there continues to be a significant performance gap between health entities. Four local health districts forced-finalisation rates exceeded ten per cent in 2022–23, whilst ten health entities rates were less than five per cent. The financial audits also reported in our management letters instances where there was no subsequent review of the time records that were forced-finalised, which increases the risk of unrecorded changes due to planned or unplanned leave, and general variations or allowances not being captured in the roster, which increases the risk of errors remaining undetected in the payroll. |
Two high-risk findings reported in the management letters in 2021–22 were remediated and closed.
Agency | Description |
2021–22 high risk findings | |
HealthShare NSW | Impairment of COVID-19 inventories A high-risk management letter point was raised in relation to inventory impairment, including errors in the consumption data used as an input to the inventory impairment model and difficulties reconciling the consumption data used in the inventory impairment model with the consumption recorded in the general ledger. In 2022–23, HealthShare NSW updated the consumption model, which was supported by relevant data and plans. No further issues were identified and this matter is considered closed. |
NSW Health | COVID-19 vaccination inventories - data quality issues A high-risk management letter point was raised in relation to anomalies in the COVID-19 vaccination data set provided by the State Health Emergency Operation Centre (SHEOC). Each local health district has now developed systems and processes for the ordering, receipt and distribution of the vaccine program. Further, COVID-19 vaccine inventories reduced as mass vaccination clinics were progressively closed towards the end of the 2021–22 financial year and early into the 2022–23 financial year. No further issues were identified and this matter is considered closed. |
The table below describes the common issues identified across the portfolio by category and risk rating.
Risk rating | Issue |
Information technology | |
Moderate: 7 new, 1 repeat2 Low: 1 repeat3 | The financial audits identified deficiencies in agencies' information technology processes and controls that support the integrity of financial data used to prepare financial statements. Of particular concern are issues with:
|
Internal control deficiencies or improvements | |
High: 1 repeat1 Moderate: 25 new, 7 repeat2 Low: 20 new, 7 repeat3 | The financial audits identified internal control deficiencies across key business processes, including:
|
Financial reporting | |
Moderate: 4 new, 2 repeat2 Low: 5 new, 2 repeat3 | The financial audits identified deficiencies in agencies' financial reporting processes and controls including:
|
Governance and oversight | |
Moderate: 1 new, 1 repeat2 Low: 4 new, 1 repeat3 | The financial audits identified deficiencies in agencies' governance and oversight processes and controls, including:
|
Non-compliance with key legislation and/or central agency policies | |
Moderate: 4 new, 5 repeat2 Low: 8 new, 5 repeat3 | The financial audits identified deficiencies in agencies' processes and controls to ensure compliance with key legislation and central agency policies, including:
|
2Moderate risk from the consequence and/or likelihood of an event that has had, or may have a negative impact on the entity.
3Low risk from the consequence and/or likelihood of an event that has had, or may have a negative impact on the entity.
Note: Management letter findings are based either on final management letters issued to agencies, or draft letters where findings have been agreed with management.
Internal control qualification on HealthShare NSW's controls
The 2022–23 Independent Auditor's Assurance Report on the design and operation of controls as documented by HealthShare NSW (HSNSW) was modified. HSNSW acts as a service provider to other entities within the health portfolio. The absence of an independent review of manual changes made to critical payroll data fields was identified at the Westmead Service Centre.
Except for this matter, in all material respects the controls documented by HSNSW operated effectively throughout the year.
A qualified audit opinion was issued for the compliance audit of the Ministry's Annual Prudential Compliance Statement
The Ministry operated seven Residential Aged Care Facilities (RACF) in New South Wales during 2022–23. The Ministry is required to comply with the Fees and Payments Principles 2014 (No. 2) (Fees and Payments Principles) when entering into agreements with, and managing payments of, aged care recipients. We reported 20 instances of non-compliance (2021–22: 20), 16 of which were material relating to five of the 20 prudential requirements at six of the seven RACFs in 2022–23. We observed:
- 14 instances where refunds of recipient bond and deposit balances within the required time frames under sections 65 to 69 of the Fees and Payments Principles did not occur.
- 2 instances where the correct levels of liquidity were incorrectly calculated and reported.
- 2 instances where interest was miscalculated resulting in underpayments being made on refunds of deposits.
- 1 written accommodation agreement did not outline the maximum accommodation amount payable before the individual entered the RACF.
- 1 written accommodation agreement was not executed with a care recipient within 28 days of the individual entering the RACF.
Appendices
Appendix one – Misstatements in financial statements submitted for audit
Appendix two – Early close procedures
Appendix three – Timeliness of financial reporting
Appendix four – Financial data
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