Complaints and review processes
Contents

Overview

The Audit Office found no evidence that the Office of the Protective Commissioner (OPC) or the Office of the Public Guardian (OPG) decisions in respect of cases reviewed were flawed, but areas needing improvement were identified. 

Currently there is no simple, inexpensive external appeal mechanism available to challenge or review decisions of OPC/OPG. Appeals are available to the Supreme Court. However, this seems to be widely regarded as intimidating, inappropriate to the nature of the matters involved, time consuming and expensive. The need for a simpler, quicker and more accessible external review mechanism is the most crucial issue identified by The Audit Office in this audit.