At the request of the Department of Gaming and Racing, the audit reviewed the efficiency and effectiveness of the organisation and management of casino surveillance undertaken pursuant to the Casino Control Act, 1992 (the Act).
Implicitly the Act requires an effective level of cooperation and coordination between the agencies to achieve their statutory roles and responsibilities. However, The Audit Office is of the opinion that this has not been achieved. As a consequence, the efficiency and effectiveness of the surveillance roles and processes carried out under the Act can be improved.
Revision is required to the surveillance methodology and its implementation, to the skills base within Director of Casino Surveillance (DCS) and the underlying working and to organisational arrangements between and within DCS and the New South Wales Casino Control Authority. Until such revision has been finalised, it is not possible to determine the level of resources or type of surveillance that needs to be undertaken and funded.