Transport for NSW (TfNSW) enters into contracts with private companies to operate bus services. In Metropolitan Sydney these contracts are worth an estimated $4.8 billion.

This performance audit will assess the effectiveness of Transport for NSW’s design and management of metropolitan Sydney bus service contracts. It will examine whether TfNSW is effectively managing the performance of contracts held by private bus companies to ensure contractual commitments are being met, with a focus on Key Performance Indicators (KPIs) relating to customer experience, and whether TfNSW has designed an effective governance regime to underpin the performance management of bus contracts in metropolitan Sydney, and demonstrating that contracts are being managed to deliver value for money.