Make a complaint about us

Parliamentarians, public officials and others that interact directly with us, such as Audit Office suppliers, are encouraged to report dissatisfaction with, or make a complaint about, our staff or services. We use negative feedback and complaints to improve what we do and how we work.  

We prefer to receive complaints in writing. If you would like to make a complaint about us, please use the online complaints form below, or contact us directly:

• Phone us on 61 2 9275 7100
• Email us on governance@audit.nsw.gov.au
• Post us at Audit Office of New South Wales, Enquiries, GPO Box 12, Sydney NSW 2001 

To help us respond to a complaint, the following information is useful:

• your name, contact details and preferred method of contact
• your job title and organisation (if applicable)
• the nature of the complaint, when it occurred and what Audit Office staff it relates to 
• details of any prior discussion with the Audit Office about the complaint (if applicable)
• if the complaint has been referred to another agency or details of any other action taken
• the remedy or resolution sought.

We will accept and assess anonymous complaints. However, anonymity may limit our ability to seek further information to assess the complaint adequately. It will also limit our ability to inform the complainant of the outcome of our assessment and, where appropriate, the outcome of any detailed investigation.

What we will do

We will acknowledge complaints within one week unless we are able to respond to your complaint within that time. Simple complaints will be responded to within two weeks and complex complaints within four weeks.

If we consider we cannot respond within four weeks, we will let you know in our acknowledgement and will provide an estimated date for our response. In addition, we will provide you with a monthly progress update. 

The Audit Office’s management of complaints is guided by our Complaints Management Policy.

If you are a public official and wish to report a serious wrongdoing by a public official employed by or in the service of the Audit Office, refer to the Make a public interest disclosure page. 

Confidentiality and privacy

All complaints will be dealt with confidentially and personal information will be managed in accordance with the Information Protection Principles in the Privacy and Personal Information Protection Act 1998. For further information refer to the Audit Office's Privacy Management Plan.