Feedback about other NSW government agencies, universities and local councils

The Audit Office is not a complaints handling organisation. However, we are keen to receive feedback about significant issues in NSW government agencies, universities and local councils. We are particularly interested in feedback about:

(a)  any wastage of public resources, or

(b)  any lack of probity or financial prudence in the management or application of public resources.

We value the feedback we receive and use it to inform our current and future audit work.  You can submit your feedback in the following ways:

  • by email –
  • by post – The Audit Office of NSW, GPO Box 12, Sydney, NSW 2001
  • by fax – 02 9275 7200
  • by phone – 02 9275 7100
  • in person (please make an appointment in advance using one of the contact methods above).

We will acknowledge receipt of your feedback within one week.

If you have a complaint about one of the organisations we audit you should contact that organisation directly in the first instance. Most organisations have a process to manage complaints and their websites will usually have details on how to make a complaint.

If you are not satisfied with the way the organisation concerned has responded to your complaint, one of the following ‘oversight’ agencies may be able to help:

  • the NSW Ombudsman investigates maladministration
  • the Independent Commission Against Corruption investigates corrupt conduct
  • the Office of Local Government investigates complaints about pecuniary interests and failure to disclose pecuniary interests, councilor misconduct, and serious non-compliance with the relevant legislation, such as the Local Government Act 1993
  • the Information and Privacy Commission deals with complaints about privacy rights and access to government information in NSW
  • the Police Integrity Commission investigates misconduct by police officers, civilian employees of the NSW Police Force, and officers of the NSW Crime Commission.



Our vision

Our insights inform and challenge government to improve outcomes for citizens.

Our purpose

To help parliament hold government accountable for its use of public resources.

Our values

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  • People – we trust and respect others, and have a balanced approach to work.
  • Professionalism – we are recognised for our independence and integrity and the value we deliver.